Awear retail innovation fashion

Why Awear’s new vision for loyalty focuses on usage not purchase

One of the most interesting retail developments of last year was undoubtedly Tommy Hilfiger’s Xplore project. This range of smart-chipped clothing could tell when it was being worn and rewarded customers with points for each usage. While Tommy Hilfiger was the brand, behind-the-scenes the concept came from Awear Solutions. Focused on smarter engagement between brands…

Salon 64 salon design

Why Salon 64 had to go back to 1664 for inspiration for its industry-changing salon-not-salon

Forget everything you think you know about hair salons. Described by owner, and celebrity hairdresser, Ricky Walters as “the Soho House of the hair and beauty world”, Salon 64 has moved the needle for the entire hairdressing industry since it opened last year. The space deliberately doesn’t look like a typical hair salon, but something…

retail online to offline strategy

How to quickly win at O2O retail

If you believe the assertions that physical retail is dead, then the concept of online-to-offline commerce will seem pointless to you. After all, online-to-offline, or O2O, is all about using online channels to drive customers to physical retail stores. And what’s the point if the store is no more? Well, the Financial Times reports that…

examples of AI in retail

The complete guide to AI in retail

  Artificial intelligence. AI. The stuff of sci-fi right? Well if sci-fi is about speculating what might be, then it could very well be right about AI (except hopefully for any terrible consequences). Because machines are getting super smart and that means big things for us all. But what is it? Artificial intelligence or machine…

AI Retail Applications - Artificial Intelligence

50 Best AI Retail Applications

According to a study by Juniper Research, global spend on artificial intelligence or AI is expected to increase from an estimated $2 billion in 2018 to $7.3 billion per year by 2022. Pair that with the fact that, according to PointSource, 34% of consumers will spend more money online when AI is deployed effectively, and…

Spiritland - Audio Retail

How do you sell headphones like a luxury watch? Spiritland on bringing a new level of excellence to audio retail

Image credit Ed Reeve   ‘Come home to music’ is the tagline on Spiritland’s website. It’s a good choice as Spiritland is built around a deep love of music and music culture. Starting with a world-class sound system and an all-encompassing music policy, Spiritland has created a work, café, restaurant, retail and events space that…

Digital Catapult- Retail Innovation

Launchpad to success: Digital Catapult on early adoption of advanced digital technologies

What can digital tech do for the economy? Working with Innovate UK, the UK government’s innovation agency, Digital Catapult works to drive growth in the country’s economy by supporting digital innovation and transformation. It connects research and industry to speed up adoption of the advanced digital technologies changing the world. We spoke to CEO Jeremy…

retail startups - future of retail

Who are retail’s 26 ecommerce unicorns?

If you thought unicorns were only in fairytales, think again. In business unicorns are private start-up companies that are valued at $1 billion+. Almost as rare as unicorns then? Well maybe not. Venture capital tracking company CB Insights has put together a complete list of global unicorns. While there’s plenty of big names like Uber…

Concept Stores - Physical Stores

Top 10 London concept stores

Image credit: Dover Street Market   A lot of great concept stores have come and gone in London in recent years, but the idea of ‘buying a lifestyle’ is still strong. Customers remain drawn to concept stores that marry their lifestyle aspirations with a specially curated selection of products. As with everything in life, there…

Starbucks augmented reality retail innovation

50 best retail initiatives of 2017

Sometimes when looking forward it’s good to take a peek over your shoulder as well. There’s a lot that can be learnt from what’s come before, whether it’s triumphs, mistakes, or hints of what might be the next big thing. With that in mind we’ve rounded-up our 50 favourite retail initiatives of 2017 to set…

Customer Experience - Luxury Brand Store

50 Best Luxury Retail Stores

Image credit: Hedonism Wines   We’ve turned our attention to the world’s most luxurious retail spaces for best-in-class examples of premium store design, and exemplary customer service. From household labels (Louis Vuitton, Dior) to disruptive young upstarts (Shinola Detroit, Mast Brothers) these retail spaces are redefining what it means to create a ‘luxury’ customer experience.…

retail store design

Stop fighting progress: Sergio Mannino on why stores need to stop seeing the internet as the enemy

  Prada, Jessica Simpson, Lexus, Miu Miu – it’s a varied client list, but one that perfectly fits Sergio Mannino Studio’s approach. In founder Sergio Mannino’s own words – ‘a successful design is greater than the sum of its parts’. The New York-based multidisciplinary design firm creates retail spaces, interiors, and even furniture. With more…

interactive retail brick and mortar store

What can you learn from Lush's retail strategy?

UK-born natural cosmetics brand Lush Cosmetics inhabits two worlds – the fun and the serious. On the one hand the company has managed to make buying, and using, relatively dull, essential items like soap and shampoo fun. On the other it’s a serious campaigner for major ethical issues, from animal testing to the environment, and…

IoT - Retail Futures

25 top uses of the Internet of Things in retail

In retail, the ‘Internet of Things’ (or IoT) is the technology that will drive truly connected, omnichannel experiences. It’s the technology that connects a customer’s mobile to a store window, a sales assistant’s tablet to an e-commerce site, an RFID clothing label to a smart changing room. IoT is the relationship between harnessing detailed volumes…

Retail Sales - Staff Interaction

How to empower your retail staff

Empowering your retail staff equals a better shopping experience. Fact. For all of the advances in technology, when it comes to the physical store it’s your human staff that can make the biggest difference. Customers often choose to come in-store in order to get expert advice from staff, or try out products before they buy.…

Arnsdorf - Popup Store

Top 50 Pop-Up Stores

Image courtesy of Arnsdorf     The pop-up shows no signs of abating, and why would it? “Pop-up” has become a 21st century model for retailing, offering agile formats for brands to communicate specialist collections and collaborations. Temporary spaces are used to test new markets and express identity in new ways through installations and partnerships.…

Customer Journey - Customer Care

Optimising Your Entire Customer Journey

Steve Conway explores how retail can optimize the customer journey from start-to-end in this guest post How many advertisements and marketing campaigns have you seen so far today? You probably don’t even know because there are so many companies vying for your attention at all times. As a customer you understand what it’s like to…

On-demand - 3d Printing

Top 40 On Demand & 3D Printed Products in Retail

Photo studio: Zuza Gronowicz and Barbara Motylińska   Developments in rapid prototyping and short-run production mean on demand and custom-made options for consumers are faster, more personalised and more cost-effective than ever. 3D printing is one-such rapid prototyping technology, re-thinking commonplace products as we know them from jelly candies to bicycle frames. Create-on-demand boasts impressive…

Burberry - Luxury Brand

30 things you didn’t know about Burberry

British heritage brand Burberry has disrupted the luxury industry, rewriting the rulebook across every traditional channel from runway to seasonal ad campaigns, e-commerce to in-store experience. It’s helped set ‘best practice’ for luxury brands navigating new territories across digital and social media, whilst retaining a prestige service. We’ve pulled together 30 of the best ideas…

Mobile Shopping - Mobile Commerce

Luxury customers shop faster than you may think – with 2/3 preferring to shop via a mobile device

Photo by rawpixel.com​ on Unsplash     Duncan Keene of ContentSquare reveals some surprising new insights into luxury retail. Believe it or not, in today’s digitally driven world there are still some high-end luxury fashion brands where you cannot purchase online. Yes, there remain some challenges – such as getting one’s head around clicking the…

Brick And Mortar Retail - Physical Retail

What is a department store?

The department store is one of the pillars of the retail industry, alongside the high street, shopping malls, independents and more. These large stores sell a wide range of different products, which are organised into different departments or categories. This makes the space easier to navigate and browse. Departments vary from store-to-store, but typically include…

Retail Design - Brick And Mortar Retail

50 best uses of visual merchandising in retail

Whilst retail design sets the stage, visual merchandising is the key to engaging the customer with great product. It’s an art and science that combines ergonomics, lighting, spatial awareness and styling to inspire product handling and upselling. From window displays to in-store set-ups, here’s our edit of 50 best-in-class examples (in no particular order) of…

blockchain information retail tech

The complete guide to blockchain and retail

It’s almost ten years since you first heard the word ‘blockchain’. Conceived in 2008, the blockchain is among those much talked about new developments, but one that you may not have felt the effects of. Yet. Uptake of this disruptive technology is growing and major brands and tech companies are starting to explore what this…

Appear Here - Pop Up Retail

Popping up: How Appear Here brought its pop up retail model to New York

Often described as the ‘Airbnb of retail’, Appear Here connects brands looking to rent short-term retail space with landlords. Having helped to launched almost 4,000 shops in the UK this year alone, the company has just secured $12 million in funding from venture capital firms. What’s more, it’s continuing its international expansion with the introduction…

Apple - Physical Stores

32 things you didn’t know about Apple

Apple’s continuing evolution sees a move away from retail norms. As a company its retail spaces are shifting towards the experiential. Apple is striving to bring together local communities and offer spaces that are both breathtakingly beautiful, with enviable design and magnificent engineering, but also a wealth of educational resource. Is there any better way…

F3G - Store Design

Formula for success – How F3G is using tech to create the retail set-up of the future

F3G were one of the most exciting companies at this year’s NRF. Their omnichannel-enabling digital technology is firmly focused on the retail store of the future. Making firm use of cloud technologies, the company has already proven its worth in helping True Religion take its online business to $50 million.   We spoke to CEO…

Robbies - Retail Space Design

50 Best Concept Stores Worldwide – 2017 Update

We continue to be surprised and inspired by new iterations of the concept store. Whilst a well-worn term, retailers worldwide are constantly rethinking the format. There are five storey department stores with ‘secret’ stockrooms for those in-the-know. There are gallery-stores that refresh with the seasons. Flower shops operate under the guise of a cafe. For…

TIR - Popup Retail

The store where nothing is for sale – why The Inutilious Retailer gave everything away for free

When it comes to unusual retail models, a store that takes no money and gives away its stock is up there. The Inutilious Retailer was the brainchild of Adrian Wilson – part art project, part retail experiment, part retirement plan. With the store having closed its doors last year, we spoke to Wilson about the…

Data Analytics - Retail Analytics

How to use Machine Learning to Sell Better

In this guest post from ELEKS’ head of omnichannel solutions Pavlo Khliust, he explores how retail is using machine learning, artificial intelligence and other developments to sell more.   As the shopping experience becomes more and more integrated, retailers tend to adopt an omnichannel sales approach. This means that a customer may seamlessly switch across…

Online Retail - Online Shopping

Retail Trends Factfile 2017: Ecommerce

Amazon now accounts for 26% of all online retail sales in US. (Harvard Business Review, 2017) 58% of UK traders surveyed enable customers to order online for collection in-store. (Internet Retailing UK, 2016) Online sales in the UK (excluding automotive fuel) increased year-on-year by 21.3% in 2016. (ONS, 2016) UK retailers saw a strong end…

Nedap - Tech In Retail Stores

Taking stock – Nedap explain how retail is waking up to RFID

Radio-frequency identification or RFID is not a new technology. But it is a powerful one. As more and more retailers wake up to its capabilities, the potential for inventory control and omnichannel grows. Leading the field is Nedap who has helped major names like River Island harness the benefits of RFID. Director of global sales…

Omnichannel Strategy - Future Retail

Retail Trends Factfile 2017: Omnichannel

Conducting prior online research on the retailer’s own site or sites of other retailers led to 13% greater in-store spending among omnichannel shoppers in the US. (Harvard Business Review, 2017) 91% of US respondents who have picked up an online order in a store rated the experience “excellent” or “good.” (Internet Retailer, 2016) 40% of…

BlessBerlin - Retail Interior Design

Home shopping: inside the secret shoppable living space of Bless Berlin

Bless is the ultimate ‘in-the-know’ brand. You’re more likely to hear about it from a friend then a big ad campaign. And if you want to visit its Berlin store then be prepared to first book an appointment, and second find it. Because the Bless Home is no ordinary store, but a fully functional apartment…

Kat Von D Sephora retail design

Well designed: Global agency Sheridan&Co on the secrets of top retail design

As one of the world’s leading retail design agencies, Sheridan&Co has worked on projects for more than 150 top brands. Covering all aspects of retail design, from brand identity to stores, alongside its own engineering and production facilities, the company is in a unique position to provide 360 degree services to its clients.   Chairman…

store design store experience

Top 50 retail initiatives of 2016

While 2016 may have thrown some unexpected curveballs, both in retail and wider world issues, it was also a year of exciting new ideas. From fantastic pop-ups to incredible new tech and some amazing store openings, we’ve rounded-up our 50 favourite retail initiatives in 2016. With each chosen for its influential or inspiring properties, how…

LoS Alexa Pearson Amy Harte

Bright future: Lights of Soho sheds light on its multi-purpose space model

It’s a thriving specialist retail space, art gallery and private member’s club. With its focus on light art, Lights of Soho is somewhat unique among London’s retail offerings, while the multi-purpose nature of its space has given rise to a model that blends art appreciation with creation.   We spoke to Alexa Pearson, Exhibitions Co-ordinator…

Simon Liss Omnifi omnichannel strategy

Omnifi’s Simon Liss talks IoT, Physical Web and ‘thin-layer’ in-store tech solutions

In their own words, Omnifi are “independent in-store innovators”. Using clever new technologies like Internet of Things (IoT), sensors and Physical Web beacons, the company helps physical retailers solve store challenges and offer better shopping experiences. Delivering this can include anything from strategy to technical build and design and leveraging in-house innovations, but every project…

In-store retail

5 of Amazon’s most interesting retail patents

  The Amazon name never seems to be far away when talking about innovation in retail. The ecommerce giant has launched some headline-grabbing initiatives in recent months including the Dash Buttons, Dash Replenishment Service and its Amazon Echo home assistant system. Most recently it has unveiled its idea for Amazon Go – a completely new…

Dalziel & Pow

Reinventing the wheel: Dalziel & Pow on helping Jaguar Land Rover shake up the car buying model

  London-based agency Dalziel & Pow (D&P) has an impressive track record when it comes to creating engaging brands and retail experiences. Following on from its groundbreaking work with Rockar, Simon Dixon’s (formerly of Dixon Motors) innovative new platform for car buying, and Hyundai, the company has launched a new digital showroom for Jaguar Land…

Retail Assortment

Is Your Retail Assortment Customer Proof?

  With all of the emphasis on digital transformation, store redesign, presentation techniques etc, omnichannel retailers (in my opinion) sometimes focus too little on the actual product assortment they are selling. This may result in an unnecessary increase in stock and disappointing KPI’s. So how do you know? Is your retail assortment customer proof and…

Top 50 Retail Tech Start-ups

50 Best Retail Tech Startups

  The retail tech startup scene is ever-changing. With new companies popping up all the time, it’s an impossible job to keep track of them all, let alone identify those startups that might cause real disruption in the sector. With this in mind, we’ve pulled together a list of the top 50 retail tech startups…

Retail marketplaces

Retail marketplaces – what you need to know

  With so much choice in the world of online shopping, from products to retailers, certain companies are using retail marketplaces to keep customers coming back to them. A recent report carried out by Mirakl, ChannelAdvisor, and Forrester Consulting “found that marketplaces — when operated effectively — are likely to boost customer loyalty, increase average…

Retail strategy

YR Live: this time it’s personal

  Personalisation is a key buzzword for retailers. Yet it can be hard to know how to do this without installing a full tailoring service or an in-house artist in every store! YR Live are a company that have been helping with exactly that since 2008 by providing live printing services for companies like Selfridges,…

Retail Trends

New Retail Trends Speaker Showreel Launched

  The new speaker showreel from our Head of Trends Cate Trotter is now live – check it out:     Cate has spoken all over the world delivering private and public presentations at events such as ‘The Future of Business’ Conference (Oslo), the British Library (London), IFA (Berlin), EPDA ‘The Next Consumer’ Conference (Toulouse)…

SmartAssistant

The right choice: CEO of SmartAssistant, Markus Linder on helping customers make better decisions

  Imagine your own personal shopping assistant helping you make the right decisions whatever you’re buying from wine to mattresses. Such is the idea behind SmartAssistant whose digital advisors are empowering customers to make better purchasing decisions, and get a more personalised service from retailers. Explaining the negative impact of decision fatigue, CEO Markus Linder…

travel-retail

Changing the world: Travel Retail Cooperation’s Hannes Koch wants to bring innovation to travel retail

  As the name may suggest, Travel Retail Cooperation is focused on travel retail. The company brings together a network of dedicated specialists and partners focused on retail and brand optimisation. With the aim of creating a long-term profitable travel retail business, Travel Retail Cooperation is keen to improve the customer experience for travellers and…

flagship store

What is a flagship store?

  Ever wondered exactly what makes a space a ‘flagship’ store? The term itself comes from naval traditions, where the flagship vessel is the lead ship in a fleet. As such, it is usually the largest, most well-known or has the best weapons. In the same way, a flagship store is the lead store in…

thoughtworks-retail-innovation

What customers really want: Ruth Harrison of ThoughtWorks talks about removing pain points through IT

  As a software company, ThoughtWorks’ goal is to deliver technology that not only answers its customers’ needs, but also revolutionises IT in industries. Ruth Harrison, Director of Retail Strategy – Europe, explains the importance of insight, personalising the shopping experience, and what forward-thinking retailers should be tackling next.     Can you describe what…

concept stores

50 Best Concept Stores in the World

The term ‘concept store’ might be a popular one, but not all such stores are created equal. Here, we shine a light on 50 concept stores from around the world that define beautiful, whether that’s the store design and layout, the building itself, or the products they sell. Or in most cases –all three. Some…

reinventing

The Retailers Reinventing What A Store Looks Like

Chez Moi – Image credit: Cate Trotter   Online shopping has changed the world of retail a lot. While it’s easy to focus on the negatives when it comes to the impact on physical stores, e-commerce has actually given retailers the opportunity to reinvent what these spaces are. This is because online is very good…

Kibo

Escaping retail’s graveyard: Kibo’s John Pincott on helping retailers enter the modern age

Any product, anytime, anywhere, in the way the customer wants it is the holy grail of omnichannel. Commerce platform Kibo is one company enabling this type of cross-channel integration, and helping retailers and brands achieve greater sales and efficiency. John Pincott, Managing Director EMEA, talks us through true omnichannel strategies, the gap between retailers and…

Innovations in Retail

Top 50 Innovations in Retail

Pop-up stores. Magic mirrors. Digital price tags. Are you keeping up with the latest tech trends? Shoppers have access to more information, available at their fingertips 24 hours a day, than ever before. It’s important for you to embrace the digital revolution. You can stay ahead of the game by empowering your customers. Giving them…

design

Green Room – Mike Roberts creates a case for design with a purpose

  Never underestimate the important role design plays in the retail experience. Green Room Design is an award-winning consultancy that helps brands create compelling physical spaces that resonate with customers. We talked to Mike Roberts, Chief Creative Officer of Green Room, about the importance of the customer journey and how technology in design doesn’t have…

Wearable Experiments

Wearable Experiments’ Billie Whitehouse on the fashion of the future.

She’s been described as the “female Elon Musk” and she’s shaking up wearables as we know them. We took the chance to talk to innovative designer and entrepreneur Billie Whitehouse, Founder of Wearable Experiments (WE:EX) about wearable technology, empowering the customer through their data, and upgrading your clothes. Could you describe what Wearable Experiments (WE:EX)…

Loyalty

Point of difference: Ecrebo’s Dr. Hassan Hajji and Phil Smith on why the next phase of loyalty will do away with multiple cards experience

  Specialising in point-of-sale marketing, Ecrebo enables retailers to provide targeted offers and communications to customers right at the till. We spoke to Dr. Hassan Hajji, Ecrebo’s Co-founder & CEO, and Phil Smith, Ecrebo’s Vice President of Sales & Marketing, about redefining loyalty, targeting offers for returns and how the next phase of loyalty will…

New York trend tours, New York retail safaris, New York retail trends

The Best of New York Retail Trends – Part 1

Trends in retail look different the world over. As we found out on a recent trip to New York, it’s a very different place to London. New York has an amazing array of personalised and customisable solutions. There’s also a real focus on building communities and offering event space. There are some fantastic high tech…

Omnichannel

What’s the Next Generation of Omnichannel?

  Omnichannel. Like it or not you can’t get away from the latest buzzword. All retail is chasing the truly joined-up continuous experience for customers. An omnichannel strategy brings together all the different ways customers like to shop in a consistent fashion. Brands have been working to seamlessly link up the buying experience across their…

Big Data and the Internet of Things

Insights by Dagmara Lacka of Boldmind on the potential of Big Data and the Internet of Things

Described as “an Internet of Things company delivering smart city solutions”, Boldmind tailors strategies for organisations looking to unlock the wealth of data generated in the city between humans and their machines. Harnessing the potential of big data and the Internet of Things to drive impressive business growth, we talked to Dagmara Lacka, CEO and…

marketplace technology

We talk to Benoit Feron from IZBERG about marketplace technology and how it’s gaining traction in the service industry

  A technical leader in e-commerce solutions for marketplaces, IZBERG Marketplace allows companies to enter the world of online selling and become e-business leaders. We talked to Benoit Feron, IZBERG’s Co-Founder and Head of Sales, Business Development and Public Relations, on the platform and ever-growing position marketplaces hold in retail.   Can you briefly clarify…

enhancing customer experience

RetailNext is enhancing customer experience – Bridget Johns shows how

  A market leader in Big Data solutions for brick-and-mortar challenges, RetailNext technology delivers comprehensive, real-time analytics that empowers worldwide retailers. We talked to Bridget Johns, Head of Marketing and Customer Experience at RetailNext, on the retailers using it to its fullest potential and how to enhance the in-store experience.   Can you describe RetailNext…

In-store analytics

Are loyalty marketing programs obsolete in the future of retail? Insights from Jesse Sandqvist of Seed

  Seed Digital Media is one of Finland’s digital loyalty marketing frontrunners, and help retailers design, build and automate effective loyalty programs. We talked to Jesse Sandqvist, the company’s Marketing Strategy Director, to find out more about Seed, integrating omnichannel and personalisation.   In one sentence, who you are and what do you do? I’m…

smart buildings, future of retail, retail tech, retail trends,

Creating smart buildings: an Insider interview with Stephen Wreford of Helping Buildings Think

Our latest Insider Trends interview features Stephen Wreford of Helping Buildings Think, a technology and service provider that helps buildings run more efficiently. We talk to him about creating smart buildings and the importance of never forgetting that solutions must always make sense.    Can you explain what Helping Buildings Think does in a way that…

Retail safaris highlighting digital interactive displays and new store concepts

Retail trends for 2016: The year of Hyper Personalisation and Human-Centric Retailing

  “2016 will be the year where retailers’ confidence will catch up with the 21st century” Peter from Dandy Lab   Industry experts predict the biggest retail trends for 2016   Key retail trends for 2016 Hyper Personalisation Human-Centric retailing Mixed-reality systems Mobile focus Customer/User Experience Artificial intelligence Big data   Hyper Personalisation and Human-Centric retailing…

retail trends, retail innovation, retail tech, car retail, pagani, audi, ZeroLight

ZeroLight: changing the way the world buys cars

Could you explain what ZeroLight does in a way that my grandmother would understand? ZeroLight changes the way the world buy cars. It’s an advanced car configurator that allows customers to explore and customise cars digitally in dealerships and online. It solves one of the biggest problems of new car sales, which is that the…

retail trends, future of retail, future of delivery, retail innovation, retail tech, Starship, delivery robots

How smart friendly robots can transform local delivery

  Set up and run by Skype co-founders Ahti Heinla and Janus Friis, Starship Technologies are leading a revolution in local delivery. Introducing “smart, friendly” delivery robots that travel the pavements alongside the general public, they know their location, can navigate pedestrian traffic and leave practically no environmental footprint. We talked to Allan Martinson, Starship’s…

retail tech, tech innovation, tablet shopping, mobile shopping,

Retail Trends Factfile: E-commerce

53% of European sales will be affected by a digital channel. (Forrester, 2015) 21% of European online adults regularly research products online, even though 26% do not regularly buy online. (Forrester, 2015) Online checkouts are still too complicated. As many consumers abandon their shopping because the checkout is too complicated as want to ponder on…

Retail innovation

Retail Trends Factfile: Smartphones

When looking to make a purchase, US consumers use their phones for various aspects. 61% use it to compare prices, 50% use it to research different products, 46% use it to find the nearest store location and 13% use it to make a purchase. (TimeTrade, 2015) More than half of UK retailers (55%) have a…

Hussein Chalayan flagship store design retail trends interview 2016

Hussein Chalayan on his new flagship store, brand values and the importance of offline space

Chalayan is one of the most exciting and innovative contemporary luxury fashion brands. Since his Central Saint Martins graduation collection, which was buried with iron fillings in his garden to create an instant archaeological fashion site, Hussein Chalayan has been known for his theatrical use of technology and design. His Spring/Summer 2016 show featured a shower that…

Fitting Room, Retail tech trends, Future of Retail, Retail, Store Design, Tech, retail innovations, Omnichannel retail, retail trends, retail design

The Future Of The Fitting Room

  According to a study by Accenture, 70% of online clothing sales are returned due to them not fitting. With this in mind, it’s clear that the ability to try on products is an important one. An integral part of anyone’s retail experience is the fitting room, and getting it right, has recently become a…

Waitrose pick your own, future of retail, retail loyalty, retail trends,

The future of retail loyalty schemes

The use of data for personalising offers and customised customer experiences drives loyalty.   Downfall of traditional retail loyalty schemes Customers are the soul of any business and fulfilling their needs is imperative. Even though attracting new customers is crucial, companies must emphasise holding onto existing ones, by creating a loyal relationship between them and…

retail trends, contactless payment, retail tech, topshop, future of retail

The week in retail trends

Happy Friday! What have been this week’s retail trends? Here are just a few of the stories that have been on our radar: Topshop are launching a collection of accessories that’ll incorporate bPay by Barclaycard contactless payment tech (pictured above). Amazon expands its UK grocery offering with the launch of Amazon Pantry for Prime subscribers.…

OfferMoments, Retail tech trends, Future of Retail, Retail, Store Design, Tech, retail innovations, Omnichannel retail, retail trends, retail design

How OfferMoments are making billboards personal

Describing themselves as “two guys in a garage just building something,”Abdul Alim and Shahzad Mughal are the creators of OfferMoments. Introducing itself as “one of the scariest yet exciting things you’ll see in retail,”OfferMoments is a digital billboard that changes in response to an approaching user’s social media and outfit. We talked to Abdul Alim…

retail trends, rushden lidl, future of retail, lidl of the future

The week in retail trends

Happy Friday! Why not end your week with a browse through some of the retail trends articles that we’ve been reading this week? Lidl opens its “Lidl of the Future” in Northamptonshire (pictured above) Asda is not taking part in the Black Friday sales this year While more personalised services to be launched by Sainsbury’s next year John…

Future of Retail, Retail, Store Design, Tech, retail innovations, Omnichannel retail, retail trends, retail design

Omnichannel vs Multichannel

Image credit: EG Focus   The integration of omnichannel and multichannel marketing in retail has become an essential part of the consumer experience but what are the differences between the two and their benefits, and which brands have mastered the approach?   What is Omnichannel?   Omnichannnel allows customers to seamlessly shop products over multiple…

The week in retail trends

Image source It’s been another busy week in the world of retail. Before you spend your time wading through hundreds of sites, why not read our selection of retail trends links that have taken our fancy this week? Amazon is opening its first physical bookstore. The store in Seattle will apparently “integrate the benefits of…

modern retail consumers, westfield, retail trends, retail tribes, future of retail

Understanding the Modern Retail Consumer

Image credit: Herry Lawford Who is today’s consumer and how do we market to them?  Look around yourself in any Western city centre and you’ll see them en masse. Shops adorn themselves with LED TVs and trendy bespoke interiors to capture their attention. Hundreds of millions of pounds in market research and careers are spent…

future of retail and wearable tech, apple watch, wearable tech, retail tech, retail trends, internet of things

The future of retail and wearable tech

Image credit: LWYang Although definitive sales figures for the Apple Watch haven’t been released, disclosures made by the company this week reveal that the product has reached more than $1.69 billion in sales. Not only that, a recent report by technology researchers Gartner have forecasted shipments of health and fitness wearables to reach 91.3 million…

topshop, omnichannel, retail marketing, retail innovation, future of retail, Topshop westfield

Why Omnichannel is the elusive Holy Grail of retail – and three retailers who have found it

Image credit: gigijin Omnichannel is the word on every retailer’s lips as devices of all kinds become more and more integrated into the ways of experiencing information around us. A recent study commissioned by Deloitte and Ebay acknowledges that the potential value of omnichannel usage within company sales strategies was worth up to £9bn in 2014 alone. But,…

Amazon prime air, amazon delivery, future of delivery, retail innovation, retail trends,

8 companies shaping the future of delivery

Although, at 83%, overall satisfaction with online shopping is high, satisfaction levels drop to less than 50% when customers are faced with today’s delivery options. Whether it’s delivery date flexibility, the freedom to choose a specified time, the option to reroute packages or whether there’s a green shipping option or not, they’re all getting in…

5 companies changing social shopping

As mentioned in the Future of Retail event, the influence on social media channels on retail was somewhat inevitable. Not only do social networks such as Facebook want to make us shop, retailers are trying to create their own networks that will influence potential customers to buy. Social shopping combines product sharing and consumer influence…

ebay's wear time, retail analytics, changing room, future of retail, retail innovation,

Ebay’s wear time as a metric of buying intent

  Image credit: Pimthida What is eBay’s wear time? As CloudTags chart customer’s browsing as a measure of their intent to buy, we were interested to see that eBay’s “wear time as a metric of buying intent” was patented earlier this year – another subtle method of looking at the way at customer moves around a store – specifically…

google cardboard, retail trends, augmented reality in retail, retail innovation, future of retail, retail tech

Virtual and Augmented Reality in Retail

Google cardboard. Image credit: Maurizio Pesce Imagine being transported to your favourite store while staying in the comfort of your own home. Trying on jewellery without it physically being there. Or being able to see exactly how a new sofa would look within your living room. Oculus Rift and other Virtual Reality (VR) headsets expected…

shutl, retail innovation, delivery innovation, delivery innovators, retail delivery, retail trends, retail interviews,

Delivery innovators Shutl

Shutl have been delivery innovators since 2009. With their fastest delivery time standing at just under an impressive 14 minutes, Shutl gives people complete control over their deliveries and the opportunity to send and receive packages locally in as little as 90 minutes, or choose a convenient 1-hour time slot. We talked to Shutl’s Head…

nimber, retail delivery, future of delivery innovation, retail trends, delivery innovation,

The Future of Delivery: Nimber

What does the future of delivery look like? One answer is Nimber, a community delivery service that matches people who need to send something with someone going that way, anyway. With an ethos that’s convenient, cost-effective and sustainable, we discuss the delivery market, its future and how Nimber fits seamlessly into all of it with…

Practicology, retail trends, retail consultancy, retail tech, retail innovation,

Practicology: how retailers can help retailers help their customers

Based in London and Sydney, Practicology are a strategic multichannel consultancy, focusing on enhancing retail experiences through the use of digital technology, whether it’s online, in-store, or both. Their numerous high profile clients include Ted Baker, Selfridges and House of Fraser. We caught up with Nupur Manchanda, the Chief Operating Officer, to find out more about the work…

SUSTAINABLE FASHION INNOVATION: INTERVIEW WITH SOPHIE POSTMA OF RECLAIM BAGS

We’re all trying to do better for our planet, but hot new accessories company Reclaim makes it easy by fusing the recycling of waste products into high fashion items. We spoke to founder Sophie Postma about environmentally ethical fashion, the challenges facing young retail businesses and future projects. Could you explain the concept behind your company briefly?…

retail innovation, retail delivery innovation, delivery innovation, doddle, retail tech, retail innovation,

Delivery innovation: Tim Robinson, Doddle

With the increase in shopping online, the challenge becomes delivering goods in a way that matches this convenience, making delivery innovation one of retail’s hottest topics. We spoke to On the dot last week, but one of the best known options for consumers in the UK is Doddle, recognisable from their distinctive purple stores that can often…

Omnichannel retail, retail, tech, retail innovations, Delivery innovation, retail trends, retail design

Retail Innovation Factfile: Made.com

Retail innovation factfile: What is it? Made.com is an online-only furniture retailer that launched in 2010. The company sells high-end furniture from independent designers for up to 70% less than its competitors. It cuts costs by shipping items direct from the manufacturer to customer and selling online. Items are only manufactured once enough orders build…

hoxton analytics, retail analytics, tech, retail, retail innovation, customer demographics, tech, retail interviews, retail trends

Retail Analytics: Hoxton Analytics interview

For Hoxton Analytics, Big Data is crucial to improving processes and outcomes within the world around us. The problem is, methods for collecting data in the real world are beginning to overstep the boundary of what’s acceptable in terms of customer privacy. As invasive facial recognition and customer location techniques become increasingly popular methods of…

Retail delivery innovation: On The Dot

On the dot is a new challenge to your average delivery service, putting customer convenience as their prime focus. We spoke to Laura-Jayne Winning, Sales and Marketing Manager, about retail delivery innovation and what she thinks differentiates On the dot from other delivery services. What is On the Dot’s vision? Our vision is to give consumers…

new innovation, retail innovations, Omnichannel retail, retail, tech, Delivery innovation, retail trends, retail design

How TrueStart encourages new innovation in retail

TrueStart invest in businesses that they think have strong potential and exciting concepts, combining investment capital with powerful ideas to build strong businesses. One of their most enthusing elements is that they have an investment hub, a space that breeds creativity thanks to its active and productive atmosphere. We spoke to Baz Saidieh, CEO, about…

trend strategy, openmarket, mobile retail, omnichannel retail, retail innovation, retail trends, retail trends in tech

Trend Insight: Oisin Lunny of OpenMarket

If you’ve read our fact file, you’ll understand the importance of mobile to retail. One company specialising in helping retailers to use mobile to engage with customers, suppliers and employees is OpenMarket. We spoke with Oisin Lunny, Senior Market Development Manager for OpenMarket, for our latest interview trend insight. Can you describe what OpenMarket does…

Omnichannel retail, retail, tech, retail innovations, Delivery innovation, retail trends, retail design

13 Companies Doing Omnichannel Retail Brilliantly

By Simi A. Mira What is omnichannel retail? “Omnichannel” means solutions that beautifully link up online, offline and mobile shopping. No store is solely offline any more – all offline shopping is influenced by online shopping, whether a brand has an online presence or not. Introduction to omnichannel retail The proliferation of online shopping in the…

Retail Strategy, retail, tech, retail innovations, Delivery innovation, retail trends, retail design

Retail Strategy: Interview with Ometria

Ometria is the go-to company for retailers when it comes to getting a deeper insight into their customers buying habits both online and in-store. We spoke with CEO, Ivan Mazour to get a greater understanding of the marketing automation platform and what he feels are the next trends for retail strategy and promotion. How would…

Join us at INTERLACED in September

This September, the INTERLACED conference brings together the minds, talents, creators and innovators who are shaping the future of fashion through technology. This event will inspire, educate, communicate, as well as showcasing the latest developments in fashion and technology. We’re teaming up with INTERLACED to offer you a discounted package that includes a full-day Insider Trends retail…

localz, retail trends, technology trends in business, retail innovation, john lewis

Insider Interview: Localz

We met Martijn Verbree, Director Europe, and Tim Andrew, the CEO and Co-Founder, of Localz at their offices on Tottenham Court Road. Tell us about Localz. We help large companies use location. We help them understand where their phones are and what they’re next to in the real world. They can then use that knowledge…

retail trends, retail design,trend tours, london retail, retail innovation,tech, ticked, Powatag

INSIDER INTERVIEW: DAN WAGNER OF POWA

We spoke to Dan Wagner of Powa about their bold and ambitious plans to change the way we shop, and their “revolutionary” Powatag. Can you describe what Powa does in a nutshell? Powa has three products. One is an ecommerce platform that allows retailers to sell products online. The second is a platform made up…

Insider Interview: Kristina Dimitrova of INTERLACED

Interested in fashion and tech? So are we, and so are INTERLACED – a company that aims to connect the people and organisations shaping the future of fashion. Ahead of the first INTERLACED 2015 event, taking place on 3 September, we spoke to INTERLACED founder and CEO Kristina Dimitrova to find out more. **Attending the INTERLACED event? Insider Trends are working…

Write for Insider Trends

Insider Trends are looking to grow their team of bloggers and researchers. We’re a London-based trends company specialising in retail. We deliver trend tours, talks and events to cutting-edge business clients of all shapes and sizes. We’re looking for writers to interview people are innovators in the retail sector. You can get an idea of…

Ted Baker &Moore retail design Commercial Road London.

Insider Trends: The Best of June

Here’s what you may have missed on the Insider Trends blog this June. Image credit: Ted Baker blog We did a round-up of recent retail openings showcasing London’s retail trends, including permanent ventures such as Pop Brixton and Ted Baker’s lifestyle and accessorises &Moore store, as well as pop-ups including We Built This City and The Basics Store. Our round-up…

Insider Interview: Shoprocket CEO Anthony Gale

Shoprocket CEO Anthony Gale: “The time is over for the closed tech game” Can you explain a little about Shoprocket for us? Over the past 10 years, eCommerce software development has completely stagnated. Solutions are complex and clunky, and as a result, not very user friendly. Shoprocket was built on the premises of delivering eCommerce…

A chat with Michael Langguth, Cofounder of Poq

Michael Langguth, Cofounder of Poq, image credit: Misha Terrett We spoke to Michael Langguth, co-founder of Poq (as described on their website “rocket fuel for retail”) at Heron Tower, London. Our favourite first question: how could you explain what Poq does in a way our grandmother could understand? Michael explains they “help retailers to engage with…

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Insider Interview: Qudini CEO Imogen Wethered

  In the latest of our series of interviews with innovators in retail, we spoke to Imogen Wethered, CEO of Qudini, about her company and future retail trends. How would you explain Qudini in a way my grandmother would understand? It’s a queuing management system – a digital version of all those times you would take…

Made.Com Charing Cross Road the Ultimate in Retail Design

Made.com are known for how they’ve shaken-up the traditional British furniture market. Although the online retail company previously restricted their physical presence to a tucked-way showroom, they’ve made a bold statement with an opening of a flagship store on London’s Charing Cross Road,a short walk from Tottenham Court Road (the heart of capital’s furniture district).…

Trend Tours: John Varvatos on Conduit Street

When John Varvatos opened up his first European store in London on Conduit Street, it wasn’t just exciting news for the European fans of his contemporary menswear designs. It was also the design of the interior of the store itself which was a sight to behold. Being the rockstar in the fashion industry, he was…

Holition Open Day

Holition is an award-winning digital creative agency, providing exciting new technologies to retailers. You might have heard of their magic mirrors in San Francisco’s Uniqlo store, or  their holographic fashion show for Dunhill. They opened up their office this week and I went along to have a nosey at some of the most exciting and…

Agender fashion could be the latest trend

At the beginning of last month, renowned department store Selfridges announced its Agender campaign. A project that allows customers to experience shopping in a non-gendered way. Shaking off traditional categories of ‘his’ and ‘hers’, the project could pioneer an entirely new way of shopping. Image credit: Selfridges Selfridges have teamed up with the street style photographer The…

How Retailers are meeting the demands of ‘connected consumers’ with Assistive Consumer Technology

Image Credit: Mya Gallery Wanting to get your head around the new generation of digital retail technology? To help simplify, it can be broken down into three categories: 1. Assistive Consumer Technology (ACT): helping customers to shop smarter. 2. Assistive Retailer technology (ART): helping retailers to sell smarter. 3. Retailtainment: technology to enhance the instore experience.…

Braun SK 4 Record Player

Brand Focus: Braun’s legacy

In the retail enterprise, design maybe be more relevant today than it ever was. Huge global brands like Apple, MUJI and IKEA, to name a few, are known for making design a mantra in their brand’s ethos – it seems to be working beautifully. However, it’s not something new, but an adaption of older principles…

ethical trends in retail

Zady: promoting transparency in fashion production with ‘The Essential Collection’

Zady Pop-Up Shop at LaGuardia Airport in New York City, USA. Image credit: Scott Beale Frequently criticised for prompting over-consumption, the fashion industry is being changed by brands such as Hiut, who are sustainably keeping the denim industry in Cardigan, Wales, alive with ethically sourced jeans, and Kuyichi, the ‘first conscious fashion brand’ and one of…

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Green Giants: Eco-Friendly Businesses

We like to think we’re pretty good at turning off the tap when we’re brushing our teeth, and separating out our papers and our plastics – but what about when you have to think about going green on a much bigger scale? We’ve taken a look at three big businesses and their eco-friendly efforts.  …

visual merchandising and store design

The New Craftsmen

Situated in upscale Mayfair, The New Craftsmen boutique is a delight for design enthusiasts and décor connoisseurs alike. Diversifying the retail landscape of this upmarket neighborhood, mainly known for its ultra-luxurious designer boutiques, the bright and airy gallery-like space opened in July and is the first permanent retail destination from the UK design champions. After two…

environmental trends in business J.Crew

J.Crew Sloane Square x Buglife: A celebration of bees

The launch of J.Crew’s 4,500 square foot store in London’s Sloane Square will also be a celebration of its partnership with Buglife – a charity focused on the conservation and protection of bees and other bugs. A main feature of this collaboration includes a vertical garden designed to “provide the bees with pesticide-free gardens to…

Interview with Location Analytics Experts Viewsy

Viewsy is an exciting and rapidly growing young business, specialising in the area of offline analytics. Online retailers often gain valuable insight into the behaviours of their customers by tracking their movements across the website. This allows them to judge what is popular, how best to improve sales, and a host of other valuable insights…

Interview with Andy Hobsbawm of EVRYTHNG

EVRYTHNG is an exciting new company which deals with the Web of Things and its applications in a retail and commercial environment. The EVRYTHNG Engine makes it easy to assign a unique digital identity to any physical object, allowing businesses and consumers to engage, communicate and form relationships like never before. Here at Insider Trends…

Interview with Tim Williams of YrStore

For the past few months, visitors to the Topman store on London’s busy Oxford Street have been treated to an exciting and innovative new showcase of technology, in the form of interactive touch-screen clothing design. Users can create patterns, upload images and insert text, before trying out their design on the world’s first live digital…

What is ZipZap?

ZipZap is a new startup, based at Level39, which is going to change the way we run eCommerce websites. Cash is the preferred method of payment for 54% of Americans, and 8 out of 10 consumers are uncomfortable sharing financial information online,so there is currently a large untapped market for online retailers. ZipZap set out…

New Shops with a Twist

If you live in or frequently visit London, the chances are that you’ll spot exciting and interesting-looking new shops almost every time that you’re out in the capital. Every month marks the opening of new pop-up stores selling beauty products, fashionable menswear, quirky home furniture and everything in between. However, here at the Insider London…

Recently Opened in London

Here at Insider Trends we’ve been following some of the latest and most exciting additions to the already bustling London retail industry. From beauty to fashion and accessories, we’ve sought out a selection of new stores which are changing the face of the London shopping experience. Which ones would you visit? Dior Beauty Boutique Following…

Future Trends in Sustainability: One Pumpkin

One Pumpkin is a consultancy that helps businesses improve their environmental and social sustainability. Clients include Microsoft, Warner Bros, Reckitt Benckiser and Honeywell. We spoke to Georgina Stevens, One Pumpkin’s Founder and Director, on upcoming sustainability trends.   How would you describe yourself in very simple terms? I help companies future-proof their businesses.  I help them understand environmental and social change and work with them…

Future of Retail: PopAppShop

POPAPPSHOP is a one-stop agency for brands looking to develop pop-up retail spaces. It can provide everything from design and setup to the design and creation of smartphone apps that link the online and offline experience. We spoke to Samara and Michelle Morris,  POPAPPSHOP’s Directors, on their latest work and the retail trends that are on…

Trendsetters: Future of Retail – Jonathan Chippindale, CEO of Holition, on the future of retail technology

  One Monday 18th March, Insider Trends invited 4 retail trendsetters to share their projects and predictions for the future for their ‘Trendsetters: Future of Retail’ evening.   Jonathan Chippindale, CEO of Holition, gave the last presentation of the evening. Holition is a company that delivers interactive digital experiences for luxury brands. Augmented reality, holograms…

Trendsetters: Future of Retail – Mark Collin of Thoughtworks on Agile Retail Development

Insider Trends brought 250 people together for its ‘Trendsetters: Future of Retail’ event at the British Library in London on Monday 18th March. 4 trendsetters presented their most exciting projects and predictions. Mark Collin, Head of Retail Europe at Thoughtworks, describes how large retailers can start to behave more like startups by using agile development processes.…

Trendsetters: Future of Retail – Emma Jones of PopUp Britain

  On Monday 18th March, Insider Trends brought 250 people together for its ‘Trendsetters: Future of Retail’ event at the British Library in London. 4 trendsetters presented their projects and predictions. Emma Jones, Founder of Enterprise Nation and Co-Founder of PopUp Britain, spoke about PopUp Britain’s work, positive effects and achievements. You can watch the whole presentation using…