NRF 2020 – Best of New York retail store safari. Book your slot now!

Looking for real retail insights at NRF 2020?   Theory is great. But nothing beats seeing the latest retail trends in action for yourself. Our guided Best of New York retail store safari will take you into the stores that are leading the way so you can experience the latest retail trends first-hand and understand…

Awear retail innovation fashion

Why Awear’s new vision for loyalty focuses on usage not purchase

One of the most interesting retail developments of last year was undoubtedly Tommy Hilfiger’s Xplore project. This range of smart-chipped clothing could tell when it was being worn and rewarded customers with points for each usage. While Tommy Hilfiger was the brand, behind-the-scenes the concept came from Awear Solutions. Focused on smarter engagement between brands…

luxury retail shopping

How Net-a-Porter is rethinking retail

Net-a-Porter is quite possibly the future of luxury retail. When it launched in 2000, ecommerce and luxury weren’t exactly obvious bedfellows. The high prices, questions around authenticity and the traditional high-touch in-store luxury service were among the reasons that people said customers wouldn’t buy luxury online.   Service-focused Net-a-Porter proved otherwise. Its carefully curated selection…

Mumbai Retail - India Retail Safari

What’s happening in Mumbai’s retail scene?

With only 2-3% of people shopping online, the focus in India has always been on a bricks-and-mortar retail approach. But the way retailers are using their spaces is changing. Stores are moving away from the traditional hard-sell of their products to create a more meaningful shopping experience where customers can browse, discover and explore the…

Retail Trends - Future Of Retail

Digital Tech Trends Appearing In Under-the-Radar Industries

Image credit: Branch Messenger   Taylor Pipes, Industry Specialist and Editor of Shiftonomics at Branch Messenger, highlights unique mobile tech trends among under-the-radar industries that are creating meaningful experiences for consumers. While Americans continue to conduct a majority of their shopping (90 percent) in brick-and-retail stores, the lines are blurring as the technological advances and…

Salon 64 salon design

Why Salon 64 had to go back to 1664 for inspiration for its industry-changing salon-not-salon

Forget everything you think you know about hair salons. Described by owner, and celebrity hairdresser, Ricky Walters as “the Soho House of the hair and beauty world”, Salon 64 has moved the needle for the entire hairdressing industry since it opened last year. The space deliberately doesn’t look like a typical hair salon, but something…

L'Occitane 555 physical retail design

How do you reimagine a brand like L’Occitane?

You can’t hear the name L’Occitane en Provence, or L’Occitane, without thinking of the south of France. That’s how closely this beauty brand’s heritage is tied to its identity. Many of the natural ingredients used in its products are still sourced from its Provence home. With tradition such an important part of its brand story,…

b8ta - Brick And Mortar Retail

How did retail service platform b8ta unexpectedly become globally known for its stores?

When we talk about discovery and experience in retail, we talk about b8ta. The company’s stores let shoppers discover, experience and buy all of the most innovative new products from creators all over the world. It’s like being plugged into all of the best start-ups, Kickstarters and innovators and getting to play with all their…

Augmented reality marketing. Hand hold

How digital tools can help streamline store operations and improve overall customer service and experience

In this guest post, Susannah Magers, Content Writer at Beekeeper, looks at how retailers can use tech advancements to their advantage. As children, one of the first lessons we are taught revolves around the notion of taking risks––testing out different variables to discover what happens. This is the definition of experimentation. Eventually, we learn to leverage…

Immedia - Retail Innovation

Music as a media opportunity – Immedia on why brands can use audio to reach their audiences

‘Where brands shake hands with fans’ is the tagline of Immedia, a company which is all about connecting brands and their audiences via the power of music. Its live in-store radio stations use a potent combination of music, conversation and entertainment to engage and sell to retailers’ audiences across all stores, but not through traditional…

The role of measurement within Experiential… one size does not fit all

The importance of experience within retail is well-known, but how do you measure its success? Paul Stanway, Creative Director of brand experience agency XYZ, explains how it’s a matter of context:   Why do brands continue to invest multimillion-pound budgets into flagship stores and retail sites when respected e-commerce surveys and forecasts suggest double digit…

retail online to offline strategy

How to quickly win at O2O retail

If you believe the assertions that physical retail is dead, then the concept of online-to-offline commerce will seem pointless to you. After all, online-to-offline, or O2O, is all about using online channels to drive customers to physical retail stores. And what’s the point if the store is no more? Well, the Financial Times reports that…

examples of AI in retail

The complete guide to AI in retail

  Artificial intelligence. AI. The stuff of sci-fi right? Well if sci-fi is about speculating what might be, then it could very well be right about AI (except hopefully for any terrible consequences). Because machines are getting super smart and that means big things for us all. But what is it? Artificial intelligence or machine…

retail startups - future of retail

Who are retail’s 26 ecommerce unicorns?

If you thought unicorns were only in fairytales, think again. In business unicorns are private start-up companies that are valued at $1 billion+. Almost as rare as unicorns then? Well maybe not. Venture capital tracking company CB Insights has put together a complete list of global unicorns. While there’s plenty of big names like Uber…

Starbucks augmented reality retail innovation

50 best retail initiatives of 2017

Sometimes when looking forward it’s good to take a peek over your shoulder as well. There’s a lot that can be learnt from what’s come before, whether it’s triumphs, mistakes, or hints of what might be the next big thing. With that in mind we’ve rounded-up our 50 favourite retail initiatives of 2017 to set…

interactive retail brick and mortar store

What can you learn from Lush's retail strategy?

UK-born natural cosmetics brand Lush Cosmetics inhabits two worlds – the fun and the serious. On the one hand the company has managed to make buying, and using, relatively dull, essential items like soap and shampoo fun. On the other it’s a serious campaigner for major ethical issues, from animal testing to the environment, and…

data-driven logistics retail

International logistics for under $5.00? Say Hello to a new way of doing things

Is it time to say hello to a new online shopping concept? The folks behind ‘work-smarter’ office furniture manufacturer Autonomous seem to think so. Its new set-up, Hello, claims to offer high quality products at reasonable prices with one simple delivery option. The company calls it the ‘sweet spot of internet shopping’. So what exactly…

Retail Sales - Staff Interaction

How to empower your retail staff

Empowering your retail staff equals a better shopping experience. Fact. For all of the advances in technology, when it comes to the physical store it’s your human staff that can make the biggest difference. Customers often choose to come in-store in order to get expert advice from staff, or try out products before they buy.…

Customer Journey - Customer Care

Optimising Your Entire Customer Journey

Steve Conway explores how retail can optimize the customer journey from start-to-end in this guest post How many advertisements and marketing campaigns have you seen so far today? You probably don’t even know because there are so many companies vying for your attention at all times. As a customer you understand what it’s like to…

Burberry - Luxury Brand

30 things you didn’t know about Burberry

British heritage brand Burberry has disrupted the luxury industry, rewriting the rulebook across every traditional channel from runway to seasonal ad campaigns, e-commerce to in-store experience. It’s helped set ‘best practice’ for luxury brands navigating new territories across digital and social media, whilst retaining a prestige service. We’ve pulled together 30 of the best ideas…

Mobile Shopping - Mobile Commerce

Luxury customers shop faster than you may think – with 2/3 preferring to shop via a mobile device

Photo by rawpixel.com​ on Unsplash     Duncan Keene of ContentSquare reveals some surprising new insights into luxury retail. Believe it or not, in today’s digitally driven world there are still some high-end luxury fashion brands where you cannot purchase online. Yes, there remain some challenges – such as getting one’s head around clicking the…

F3G - Store Design

Formula for success – How F3G is using tech to create the retail set-up of the future

F3G were one of the most exciting companies at this year’s NRF. Their omnichannel-enabling digital technology is firmly focused on the retail store of the future. Making firm use of cloud technologies, the company has already proven its worth in helping True Religion take its online business to $50 million.   We spoke to CEO…

Robbies - Retail Space Design

50 Best Concept Stores Worldwide – 2017 Update

We continue to be surprised and inspired by new iterations of the concept store. Whilst a well-worn term, retailers worldwide are constantly rethinking the format. There are five storey department stores with ‘secret’ stockrooms for those in-the-know. There are gallery-stores that refresh with the seasons. Flower shops operate under the guise of a cafe. For…

TIR - Popup Retail

The store where nothing is for sale – why The Inutilious Retailer gave everything away for free

When it comes to unusual retail models, a store that takes no money and gives away its stock is up there. The Inutilious Retailer was the brainchild of Adrian Wilson – part art project, part retail experiment, part retirement plan. With the store having closed its doors last year, we spoke to Wilson about the…

Online Retail - Online Shopping

Retail Trends Factfile 2017: Ecommerce

Amazon now accounts for 26% of all online retail sales in US. (Harvard Business Review, 2017) 58% of UK traders surveyed enable customers to order online for collection in-store. (Internet Retailing UK, 2016) Online sales in the UK (excluding automotive fuel) increased year-on-year by 21.3% in 2016. (ONS, 2016) UK retailers saw a strong end…

Nedap - Tech In Retail Stores

Taking stock – Nedap explain how retail is waking up to RFID

Radio-frequency identification or RFID is not a new technology. But it is a powerful one. As more and more retailers wake up to its capabilities, the potential for inventory control and omnichannel grows. Leading the field is Nedap who has helped major names like River Island harness the benefits of RFID. Director of global sales…

Omnichannel Strategy - Future Retail

Retail Trends Factfile 2017: Omnichannel

Conducting prior online research on the retailer’s own site or sites of other retailers led to 13% greater in-store spending among omnichannel shoppers in the US. (Harvard Business Review, 2017) 91% of US respondents who have picked up an online order in a store rated the experience “excellent” or “good.” (Internet Retailer, 2016) 40% of…

retail smartphones customer experience

Retail Trends Factfile 2017: Mobile

UK retailers saw an increase in online sales through smartphones and tablets up to 31% as more consumers are choosing to purchase via these channels. (KPMG, 2016)   US retail sales through digital channels (including mobile sales) increased by a massive 23% in 2015. (Harvard Business Review, 2017)   Visits to retail websites in the…

BlessBerlin - Retail Interior Design

Home shopping: inside the secret shoppable living space of Bless Berlin

Bless is the ultimate ‘in-the-know’ brand. You’re more likely to hear about it from a friend then a big ad campaign. And if you want to visit its Berlin store then be prepared to first book an appointment, and second find it. Because the Bless Home is no ordinary store, but a fully functional apartment…

store design store experience

Top 50 retail initiatives of 2016

While 2016 may have thrown some unexpected curveballs, both in retail and wider world issues, it was also a year of exciting new ideas. From fantastic pop-ups to incredible new tech and some amazing store openings, we’ve rounded-up our 50 favourite retail initiatives in 2016. With each chosen for its influential or inspiring properties, how…

Top 50 Retail Tech Start-ups

The Best of Insider Trends 2016

  It’s been another year at Insider Trends HQ and we’ve filled this blog with the best in brands, innovators and upcoming trends. It’s been our busiest yet so here’s to many more trend tours, retail coverage and new openings in 2017! Over the last 12 months we’ve covered everything from five things every retailer…

Retail Assortment

Is Your Retail Assortment Customer Proof?

  With all of the emphasis on digital transformation, store redesign, presentation techniques etc, omnichannel retailers (in my opinion) sometimes focus too little on the actual product assortment they are selling. This may result in an unnecessary increase in stock and disappointing KPI’s. So how do you know? Is your retail assortment customer proof and…

Retail marketplaces

Retail marketplaces – what you need to know

  With so much choice in the world of online shopping, from products to retailers, certain companies are using retail marketplaces to keep customers coming back to them. A recent report carried out by Mirakl, ChannelAdvisor, and Forrester Consulting “found that marketplaces — when operated effectively — are likely to boost customer loyalty, increase average…

Retail strategy

YR Live: this time it’s personal

  Personalisation is a key buzzword for retailers. Yet it can be hard to know how to do this without installing a full tailoring service or an in-house artist in every store! YR Live are a company that have been helping with exactly that since 2008 by providing live printing services for companies like Selfridges,…

reinventing

The Retailers Reinventing What A Store Looks Like

Chez Moi – Image credit: Cate Trotter   Online shopping has changed the world of retail a lot. While it’s easy to focus on the negatives when it comes to the impact on physical stores, e-commerce has actually given retailers the opportunity to reinvent what these spaces are. This is because online is very good…

Innovations in Retail

Top 50 Innovations in Retail

Pop-up stores. Magic mirrors. Digital price tags. Are you keeping up with the latest tech trends? Shoppers have access to more information, available at their fingertips 24 hours a day, than ever before. It’s important for you to embrace the digital revolution. You can stay ahead of the game by empowering your customers. Giving them…

Omnichannel

What’s the Next Generation of Omnichannel?

  Omnichannel. Like it or not you can’t get away from the latest buzzword. All retail is chasing the truly joined-up continuous experience for customers. An omnichannel strategy brings together all the different ways customers like to shop in a consistent fashion. Brands have been working to seamlessly link up the buying experience across their…

Holition Open Day

Holition is an award-winning digital creative agency, providing exciting new technologies to retailers. You might have heard of their magic mirrors in San Francisco’s Uniqlo store, or  their holographic fashion show for Dunhill. They opened up their office this week and I went along to have a nosey at some of the most exciting and…

Agender fashion could be the latest trend

At the beginning of last month, renowned department store Selfridges announced its Agender campaign. A project that allows customers to experience shopping in a non-gendered way. Shaking off traditional categories of ‘his’ and ‘hers’, the project could pioneer an entirely new way of shopping. Image credit: Selfridges Selfridges have teamed up with the street style photographer The…

ethical trends in retail

Zady: promoting transparency in fashion production with ‘The Essential Collection’

Zady Pop-Up Shop at LaGuardia Airport in New York City, USA. Image credit: Scott Beale Frequently criticised for prompting over-consumption, the fashion industry is being changed by brands such as Hiut, who are sustainably keeping the denim industry in Cardigan, Wales, alive with ethically sourced jeans, and Kuyichi, the ‘first conscious fashion brand’ and one of…