In this report, we will explain exactly what omnichannel is and share the exact steps you can take to develop a successful omnichannel strategy that delivers ROI.
The future of retail is more joined-up than ever.
The businesses with truly connected, omnichannel experiences have been shown to grow faster and be more profitable than the competition.
Research by Facebook IQ shows that 41% of shoppers worldwide prefer a mix of in-store and online shopping. Only 24% prefer to purely shop online.
Omnichannel retail increases sales by enabling customers to buy in the way they want.
Another benefit of omnichannel retail is that it gives you a single, unified view of your customer because you can see all interactions across all channels. This is incredibly valuable when it comes to fulfilling customer expectations.
However, omnichannel isn’t something that you tick off or achieve. It’s an ongoing journey, a new way of doing business.
As new channels emerge, and channels can be brought together in new ways, new possibilities emerge.
The best retailers are always at the forefront, taking advantage of new opportunities.
Download the free report now to learn how to develop an ecosystem of connected online and offline channels, not built around your brand, but built around the customer. We’ve shared the exact steps you can take to develop a successful omnichannel strategy that delivers ROI.
You’ll get actionable insights on how to remove friction and put information wherever the customer is.
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