Awear retail innovation fashion

Why Awear’s new vision for loyalty focuses on usage not purchase

One of the most interesting retail developments of last year was undoubtedly Tommy Hilfiger’s Xplore project. This range of smart-chipped clothing could tell when it was being worn and rewarded customers with points for each usage. While Tommy Hilfiger was the brand, behind-the-scenes the concept came from Awear Solutions. Focused on smarter engagement between brands…

Dream Houzz interior design retail

One size does not fit all: how Design4Retail’s holistic approach is changing store design

Creating an engaging retail store is a difficult business. But retail design agency Design4Retail has a solid track record when it comes to ideas that succeed. Its holistic approach means it can work with retailers from initial brainstorming to final installation. It’s an approach that’s paid off for brands from Adidas to Toms to Lacoste…

Salon 64 salon design

Why Salon 64 had to go back to 1664 for inspiration for its industry-changing salon-not-salon

Forget everything you think you know about hair salons. Described by owner, and celebrity hairdresser, Ricky Walters as “the Soho House of the hair and beauty world”, Salon 64 has moved the needle for the entire hairdressing industry since it opened last year. The space deliberately doesn’t look like a typical hair salon, but something…

L'Occitane 555 physical retail design

How do you reimagine a brand like L’Occitane?

You can’t hear the name L’Occitane en Provence, or L’Occitane, without thinking of the south of France. That’s how closely this beauty brand’s heritage is tied to its identity. Many of the natural ingredients used in its products are still sourced from its Provence home. With tradition such an important part of its brand story,…

b8ta - Brick And Mortar Retail

How did retail service platform b8ta unexpectedly become globally known for its stores?

When we talk about discovery and experience in retail, we talk about b8ta. The company’s stores let shoppers discover, experience and buy all of the most innovative new products from creators all over the world. It’s like being plugged into all of the best start-ups, Kickstarters and innovators and getting to play with all their…

The Shop at Bluebird - Visual Merchandising

Flying high: Dalziel & Pow talk designing ‘the best store in London’ for The Shop at Bluebird

Part of the Jigsaw group, The Shop at Bluebird is one of London’s best semi-secret retail experiences – a must-go for those in the know. Offering a careful edit of high-end artwork, design, premium fashion and beauty, the space has been a draw on King’s Road for 12 years. Now though, The Shop at Bluebird…

Immedia - Retail Innovation

Music as a media opportunity – Immedia on why brands can use audio to reach their audiences

‘Where brands shake hands with fans’ is the tagline of Immedia, a company which is all about connecting brands and their audiences via the power of music. Its live in-store radio stations use a potent combination of music, conversation and entertainment to engage and sell to retailers’ audiences across all stores, but not through traditional…

Missguided - Retail Store Design

Love it or hate it you can’t ignore it: Dalziel & Pow on designing a high street presence for Missguided

With headlines dominated by retail store closures, you might think that any successful online brand will be breathing a sigh of relief regarding their own business strategy. And yet Missguided is one of many brands that is translating its online success to the high street and providing a much-needed breath of ‘retail’ fresh air in…

Spiritland - Audio Retail

How do you sell headphones like a luxury watch? Spiritland on bringing a new level of excellence to audio retail

Image credit Ed Reeve   ‘Come home to music’ is the tagline on Spiritland’s website. It’s a good choice as Spiritland is built around a deep love of music and music culture. Starting with a world-class sound system and an all-encompassing music policy, Spiritland has created a work, café, restaurant, retail and events space that…

Digital Catapult- Retail Innovation

Launchpad to success: Digital Catapult on early adoption of advanced digital technologies

What can digital tech do for the economy? Working with Innovate UK, the UK government’s innovation agency, Digital Catapult works to drive growth in the country’s economy by supporting digital innovation and transformation. It connects research and industry to speed up adoption of the advanced digital technologies changing the world. We spoke to CEO Jeremy…

retail store design

Stop fighting progress: Sergio Mannino on why stores need to stop seeing the internet as the enemy

  Prada, Jessica Simpson, Lexus, Miu Miu – it’s a varied client list, but one that perfectly fits Sergio Mannino Studio’s approach. In founder Sergio Mannino’s own words – ‘a successful design is greater than the sum of its parts’. The New York-based multidisciplinary design firm creates retail spaces, interiors, and even furniture. With more…

Appear Here - Pop Up Retail

Popping up: How Appear Here brought its pop up retail model to New York

Often described as the ‘Airbnb of retail’, Appear Here connects brands looking to rent short-term retail space with landlords. Having helped to launched almost 4,000 shops in the UK this year alone, the company has just secured $12 million in funding from venture capital firms. What’s more, it’s continuing its international expansion with the introduction…

F3G - Store Design

Formula for success – How F3G is using tech to create the retail set-up of the future

F3G were one of the most exciting companies at this year’s NRF. Their omnichannel-enabling digital technology is firmly focused on the retail store of the future. Making firm use of cloud technologies, the company has already proven its worth in helping True Religion take its online business to $50 million.   We spoke to CEO…

TIR - Popup Retail

The store where nothing is for sale – why The Inutilious Retailer gave everything away for free

When it comes to unusual retail models, a store that takes no money and gives away its stock is up there. The Inutilious Retailer was the brainchild of Adrian Wilson – part art project, part retail experiment, part retirement plan. With the store having closed its doors last year, we spoke to Wilson about the…

Data Analytics - Retail Analytics

How to use Machine Learning to Sell Better

In this guest post from ELEKS’ head of omnichannel solutions Pavlo Khliust, he explores how retail is using machine learning, artificial intelligence and other developments to sell more.   As the shopping experience becomes more and more integrated, retailers tend to adopt an omnichannel sales approach. This means that a customer may seamlessly switch across…

Nedap - Tech In Retail Stores

Taking stock – Nedap explain how retail is waking up to RFID

Radio-frequency identification or RFID is not a new technology. But it is a powerful one. As more and more retailers wake up to its capabilities, the potential for inventory control and omnichannel grows. Leading the field is Nedap who has helped major names like River Island harness the benefits of RFID. Director of global sales…

BlessBerlin - Retail Interior Design

Home shopping: inside the secret shoppable living space of Bless Berlin

Bless is the ultimate ‘in-the-know’ brand. You’re more likely to hear about it from a friend then a big ad campaign. And if you want to visit its Berlin store then be prepared to first book an appointment, and second find it. Because the Bless Home is no ordinary store, but a fully functional apartment…

Kat Von D Sephora retail design

Well designed: Global agency Sheridan&Co on the secrets of top retail design

As one of the world’s leading retail design agencies, Sheridan&Co has worked on projects for more than 150 top brands. Covering all aspects of retail design, from brand identity to stores, alongside its own engineering and production facilities, the company is in a unique position to provide 360 degree services to its clients.   Chairman…

Simon Liss Omnifi omnichannel strategy

Omnifi’s Simon Liss talks IoT, Physical Web and ‘thin-layer’ in-store tech solutions

In their own words, Omnifi are “independent in-store innovators”. Using clever new technologies like Internet of Things (IoT), sensors and Physical Web beacons, the company helps physical retailers solve store challenges and offer better shopping experiences. Delivering this can include anything from strategy to technical build and design and leveraging in-house innovations, but every project…

Dalziel & Pow

Reinventing the wheel: Dalziel & Pow on helping Jaguar Land Rover shake up the car buying model

  London-based agency Dalziel & Pow (D&P) has an impressive track record when it comes to creating engaging brands and retail experiences. Following on from its groundbreaking work with Rockar, Simon Dixon’s (formerly of Dixon Motors) innovative new platform for car buying, and Hyundai, the company has launched a new digital showroom for Jaguar Land…

SmartAssistant

The right choice: CEO of SmartAssistant, Markus Linder on helping customers make better decisions

  Imagine your own personal shopping assistant helping you make the right decisions whatever you’re buying from wine to mattresses. Such is the idea behind SmartAssistant whose digital advisors are empowering customers to make better purchasing decisions, and get a more personalised service from retailers. Explaining the negative impact of decision fatigue, CEO Markus Linder…

travel-retail

Changing the world: Travel Retail Cooperation’s Hannes Koch wants to bring innovation to travel retail

  As the name may suggest, Travel Retail Cooperation is focused on travel retail. The company brings together a network of dedicated specialists and partners focused on retail and brand optimisation. With the aim of creating a long-term profitable travel retail business, Travel Retail Cooperation is keen to improve the customer experience for travellers and…

thoughtworks-retail-innovation

What customers really want: Ruth Harrison of ThoughtWorks talks about removing pain points through IT

  As a software company, ThoughtWorks’ goal is to deliver technology that not only answers its customers’ needs, but also revolutionises IT in industries. Ruth Harrison, Director of Retail Strategy – Europe, explains the importance of insight, personalising the shopping experience, and what forward-thinking retailers should be tackling next.     Can you describe what…

Kibo

Escaping retail’s graveyard: Kibo’s John Pincott on helping retailers enter the modern age

Any product, anytime, anywhere, in the way the customer wants it is the holy grail of omnichannel. Commerce platform Kibo is one company enabling this type of cross-channel integration, and helping retailers and brands achieve greater sales and efficiency. John Pincott, Managing Director EMEA, talks us through true omnichannel strategies, the gap between retailers and…

design

Green Room – Mike Roberts creates a case for design with a purpose

  Never underestimate the important role design plays in the retail experience. Green Room Design is an award-winning consultancy that helps brands create compelling physical spaces that resonate with customers. We talked to Mike Roberts, Chief Creative Officer of Green Room, about the importance of the customer journey and how technology in design doesn’t have…

Wearable Experiments

Wearable Experiments’ Billie Whitehouse on the fashion of the future.

She’s been described as the “female Elon Musk” and she’s shaking up wearables as we know them. We took the chance to talk to innovative designer and entrepreneur Billie Whitehouse, Founder of Wearable Experiments (WE:EX) about wearable technology, empowering the customer through their data, and upgrading your clothes. Could you describe what Wearable Experiments (WE:EX)…

Loyalty

Point of difference: Ecrebo’s Dr. Hassan Hajji and Phil Smith on why the next phase of loyalty will do away with multiple cards experience

  Specialising in point-of-sale marketing, Ecrebo enables retailers to provide targeted offers and communications to customers right at the till. We spoke to Dr. Hassan Hajji, Ecrebo’s Co-founder & CEO, and Phil Smith, Ecrebo’s Vice President of Sales & Marketing, about redefining loyalty, targeting offers for returns and how the next phase of loyalty will…

Big Data and the Internet of Things

Insights by Dagmara Lacka of Boldmind on the potential of Big Data and the Internet of Things

Described as “an Internet of Things company delivering smart city solutions”, Boldmind tailors strategies for organisations looking to unlock the wealth of data generated in the city between humans and their machines. Harnessing the potential of big data and the Internet of Things to drive impressive business growth, we talked to Dagmara Lacka, CEO and…

marketplace technology

We talk to Benoit Feron from IZBERG about marketplace technology and how it’s gaining traction in the service industry

  A technical leader in e-commerce solutions for marketplaces, IZBERG Marketplace allows companies to enter the world of online selling and become e-business leaders. We talked to Benoit Feron, IZBERG’s Co-Founder and Head of Sales, Business Development and Public Relations, on the platform and ever-growing position marketplaces hold in retail.   Can you briefly clarify…

enhancing customer experience

RetailNext is enhancing customer experience – Bridget Johns shows how

  A market leader in Big Data solutions for brick-and-mortar challenges, RetailNext technology delivers comprehensive, real-time analytics that empowers worldwide retailers. We talked to Bridget Johns, Head of Marketing and Customer Experience at RetailNext, on the retailers using it to its fullest potential and how to enhance the in-store experience.   Can you describe RetailNext…

In-store analytics

Are loyalty marketing programs obsolete in the future of retail? Insights from Jesse Sandqvist of Seed

  Seed Digital Media is one of Finland’s digital loyalty marketing frontrunners, and help retailers design, build and automate effective loyalty programs. We talked to Jesse Sandqvist, the company’s Marketing Strategy Director, to find out more about Seed, integrating omnichannel and personalisation.   In one sentence, who you are and what do you do? I’m…

smart buildings, future of retail, retail tech, retail trends,

Creating smart buildings: an Insider interview with Stephen Wreford of Helping Buildings Think

Our latest Insider Trends interview features Stephen Wreford of Helping Buildings Think, a technology and service provider that helps buildings run more efficiently. We talk to him about creating smart buildings and the importance of never forgetting that solutions must always make sense.    Can you explain what Helping Buildings Think does in a way that…

Retail safaris highlighting digital interactive displays and new store concepts

Retail trends for 2016: The year of Hyper Personalisation and Human-Centric Retailing

  “2016 will be the year where retailers’ confidence will catch up with the 21st century” Peter from Dandy Lab   Industry experts predict the biggest retail trends for 2016   Key retail trends for 2016 Hyper Personalisation Human-Centric retailing Mixed-reality systems Mobile focus Customer/User Experience Artificial intelligence Big data   Hyper Personalisation and Human-Centric retailing…

Hussein Chalayan flagship store design retail trends interview 2016

Hussein Chalayan on his new flagship store, brand values and the importance of offline space

Chalayan is one of the most exciting and innovative contemporary luxury fashion brands. Since his Central Saint Martins graduation collection, which was buried with iron fillings in his garden to create an instant archaeological fashion site, Hussein Chalayan has been known for his theatrical use of technology and design. His Spring/Summer 2016 show featured a shower that…

shutl, retail innovation, delivery innovation, delivery innovators, retail delivery, retail trends, retail interviews,

Delivery innovators Shutl

Shutl have been delivery innovators since 2009. With their fastest delivery time standing at just under an impressive 14 minutes, Shutl gives people complete control over their deliveries and the opportunity to send and receive packages locally in as little as 90 minutes, or choose a convenient 1-hour time slot. We talked to Shutl’s Head…

nimber, retail delivery, future of delivery innovation, retail trends, delivery innovation,

The Future of Delivery: Nimber

What does the future of delivery look like? One answer is Nimber, a community delivery service that matches people who need to send something with someone going that way, anyway. With an ethos that’s convenient, cost-effective and sustainable, we discuss the delivery market, its future and how Nimber fits seamlessly into all of it with…

Practicology, retail trends, retail consultancy, retail tech, retail innovation,

Practicology: how retailers can help retailers help their customers

Based in London and Sydney, Practicology are a strategic multichannel consultancy, focusing on enhancing retail experiences through the use of digital technology, whether it’s online, in-store, or both. Their numerous high profile clients include Ted Baker, Selfridges and House of Fraser. We caught up with Nupur Manchanda, the Chief Operating Officer, to find out more about the work…

SUSTAINABLE FASHION INNOVATION: INTERVIEW WITH SOPHIE POSTMA OF RECLAIM BAGS

We’re all trying to do better for our planet, but hot new accessories company Reclaim makes it easy by fusing the recycling of waste products into high fashion items. We spoke to founder Sophie Postma about environmentally ethical fashion, the challenges facing young retail businesses and future projects. Could you explain the concept behind your company briefly?…

hoxton analytics, retail analytics, tech, retail, retail innovation, customer demographics, tech, retail interviews, retail trends

Retail Analytics: Hoxton Analytics interview

For Hoxton Analytics, Big Data is crucial to improving processes and outcomes within the world around us. The problem is, methods for collecting data in the real world are beginning to overstep the boundary of what’s acceptable in terms of customer privacy. As invasive facial recognition and customer location techniques become increasingly popular methods of…