Dream Houzz interior design retail

One size does not fit all: how Design4Retail’s holistic approach is changing store design

Creating an engaging retail store is a difficult business. But retail design agency Design4Retail has a solid track record when it comes to ideas that succeed. Its holistic approach means it can work with retailers from initial brainstorming to final installation. It’s an approach that’s paid off for brands from Adidas to Toms to Lacoste…

luxury retail shopping

How Net-a-Porter is rethinking retail

Net-a-Porter is quite possibly the future of luxury retail. When it launched in 2000, ecommerce and luxury weren’t exactly obvious bedfellows. The high prices, questions around authenticity and the traditional high-touch in-store luxury service were among the reasons that people said customers wouldn’t buy luxury online.   Service-focused Net-a-Porter proved otherwise. Its carefully curated selection…

Mumbai Retail - India Retail Safari

What’s happening in Mumbai’s retail scene?

With only 2-3% of people shopping online, the focus in India has always been on a bricks-and-mortar retail approach. But the way retailers are using their spaces is changing. Stores are moving away from the traditional hard-sell of their products to create a more meaningful shopping experience where customers can browse, discover and explore the…

future of retail workshops

The Best of Insider Trends 2018.

There’s just a week to go now until the big day and we’re hoping that you’re decking the halls with tons of shopping bags in preparation. However with the year coming to an end, it’s time for our annual round-up of all the things we’ve done at Insider Trends HQ over the course of 2018.…

Retail Trends - Future Of Retail

Digital Tech Trends Appearing In Under-the-Radar Industries

Image credit: Branch Messenger   Taylor Pipes, Industry Specialist and Editor of Shiftonomics at Branch Messenger, highlights unique mobile tech trends among under-the-radar industries that are creating meaningful experiences for consumers. While Americans continue to conduct a majority of their shopping (90 percent) in brick-and-retail stores, the lines are blurring as the technological advances and…

Salon 64 salon design

Why Salon 64 had to go back to 1664 for inspiration for its industry-changing salon-not-salon

Forget everything you think you know about hair salons. Described by owner, and celebrity hairdresser, Ricky Walters as “the Soho House of the hair and beauty world”, Salon 64 has moved the needle for the entire hairdressing industry since it opened last year. The space deliberately doesn’t look like a typical hair salon, but something…

L'Occitane 555 physical retail design

How do you reimagine a brand like L’Occitane?

You can’t hear the name L’Occitane en Provence, or L’Occitane, without thinking of the south of France. That’s how closely this beauty brand’s heritage is tied to its identity. Many of the natural ingredients used in its products are still sourced from its Provence home. With tradition such an important part of its brand story,…

Store Design - Retail Vm

Inside the magical retail design world of Gentle Monster

Image credit: Gentle Monster   We bloody love Gentle Monster. The South Korean company sells eyewear like no other brand. We’re not talking about its interesting and unusual frame designs, or its cool collaborations. It’s its stores that makes Gentle Monster stand-out. Each store is completely different to all the others in its network, but…

FIA - Future Of Fashion

The Best of Insider Trends October 2018

  Here in the UK, the clocks have just gone back and the days have become shorter; it can only mean one thing in the world of retail, Christmas is coming! While we get ready for one of the busiest shopping periods of the year, we’re still looking out for that innovative approach to retail.…

b8ta - Brick And Mortar Retail

How did retail service platform b8ta unexpectedly become globally known for its stores?

When we talk about discovery and experience in retail, we talk about b8ta. The company’s stores let shoppers discover, experience and buy all of the most innovative new products from creators all over the world. It’s like being plugged into all of the best start-ups, Kickstarters and innovators and getting to play with all their…

Cheerful female shopper texting on mobile phone

The Best of Insider Trends September 2018

  Pinch, punch, it’s the first of the month and we’re rounding up the best of Insider Trends for September. Which post did you enjoy the most? What would you like to see from us? Let us know in the comments.     Retail Concepts & Innovation We’re starting off this month’s highlights by talking…

Augmented reality marketing. Hand hold

How digital tools can help streamline store operations and improve overall customer service and experience

In this guest post, Susannah Magers, Content Writer at Beekeeper, looks at how retailers can use tech advancements to their advantage. As children, one of the first lessons we are taught revolves around the notion of taking risks––testing out different variables to discover what happens. This is the definition of experimentation. Eventually, we learn to leverage…

The Shop at Bluebird - Visual Merchandising

Flying high: Dalziel & Pow talk designing ‘the best store in London’ for The Shop at Bluebird

Part of the Jigsaw group, The Shop at Bluebird is one of London’s best semi-secret retail experiences – a must-go for those in the know. Offering a careful edit of high-end artwork, design, premium fashion and beauty, the space has been a draw on King’s Road for 12 years. Now though, The Shop at Bluebird…

Immedia - Retail Innovation

Music as a media opportunity – Immedia on why brands can use audio to reach their audiences

‘Where brands shake hands with fans’ is the tagline of Immedia, a company which is all about connecting brands and their audiences via the power of music. Its live in-store radio stations use a potent combination of music, conversation and entertainment to engage and sell to retailers’ audiences across all stores, but not through traditional…

retail store design

Top 50 retail design agencies

We love a well-designed store. Spaces that inspire and amaze and, of course, sell. And for every beautiful, well-functioning, experiential wonderland there is a team of people behind it. This is the retail design agency. Sometimes they work alone, sometimes in partnership, sometimes with the brand. Always they are reinventing the concept of the store…

NikePlus membership loyalty

The Best of Insider Trends July 2018

Happy August retail lovers! Are you ready for your July round-up? Grab a cup of tea and make sure you’ve caught up on all things Insider Trends for the last month.   Retail Concepts & Innovation We’ve spoken about Online-to-Offline, or O2O retail, many times before but this month we decided to look a little…

Nordstrom - O2O retail

25 top brands using O2O retail initiatives

Image credit: Nordstrom   If you’ve not yet heard about Online-to-Offline, or O2O retail, then we highly recommend heading here to get the full low-down. In short, it’s the idea of using online channels to drive customers to offline physical retail spaces. Known for its power to revolutionise the way brands do retail, we take…

The role of measurement within Experiential… one size does not fit all

The importance of experience within retail is well-known, but how do you measure its success? Paul Stanway, Creative Director of brand experience agency XYZ, explains how it’s a matter of context:   Why do brands continue to invest multimillion-pound budgets into flagship stores and retail sites when respected e-commerce surveys and forecasts suggest double digit…

The best of Insider Trends June 2018

Welcome back to another new month at Insider Trends and another new round-up of all the best things we’ve had to offer over the past 30 days. We’ve been busy curating our top tips and retail inspiration for your reading pleasure so without further ado, take a look at our highlights below.   Image credit:…

Mobile Commerce Initiatives - Retail Innovation

The best of Insider Trends May 2018

A very happy June to you all – we’re officially six months into the year! While we’re saying hello to a new month we’re saying goodbye to another, which can only mean one thing – it’s time for our monthly round-up where you can read the latest in all things Insider Trends.      …

retail online to offline strategy

How to quickly win at O2O retail

If you believe the assertions that physical retail is dead, then the concept of online-to-offline commerce will seem pointless to you. After all, online-to-offline, or O2O, is all about using online channels to drive customers to physical retail stores. And what’s the point if the store is no more? Well, the Financial Times reports that…

examples of AI in retail

The complete guide to AI in retail

  Artificial intelligence. AI. The stuff of sci-fi right? Well if sci-fi is about speculating what might be, then it could very well be right about AI (except hopefully for any terrible consequences). Because machines are getting super smart and that means big things for us all. But what is it? Artificial intelligence or machine…

Mobile Commerce Initiatives - Retail Innovation

Top 30 M-Commerce Initiatives

According to Statista, mobile commerce, or m-commerce, revenue worldwide has increased from $184 billion in 2014 to a projected $669 billion by the end of this year. That’s a lot of money. Combine that with the fact that as of 2016, according to Actinic, 86% of UK digital shoppers made a purchase through a mobile…

The best of Insider Trends April 2018

  It’s officially May and we’re celebrating the first of the month like we normally do with our round-up of the previous month. Time to grab a cuppa and catch up on what you may have missed over the last 30 days. Let us know what you found useful.       Retail Concepts &…

AI Retail Applications - Artificial Intelligence

50 Best AI Retail Applications

According to a study by Juniper Research, global spend on artificial intelligence or AI is expected to increase from an estimated $2 billion in 2018 to $7.3 billion per year by 2022. Pair that with the fact that, according to PointSource, 34% of consumers will spend more money online when AI is deployed effectively, and…

Spiritland - Audio Retail

How do you sell headphones like a luxury watch? Spiritland on bringing a new level of excellence to audio retail

Image credit Ed Reeve   ‘Come home to music’ is the tagline on Spiritland’s website. It’s a good choice as Spiritland is built around a deep love of music and music culture. Starting with a world-class sound system and an all-encompassing music policy, Spiritland has created a work, café, restaurant, retail and events space that…

Digital Catapult- Retail Data

The Best of Insider Trends March 2018

While March has been a little dreary in terms of UK weather, we can say the exact opposite for the world of retail, with promise and opportunity coming through in abundance. We’re certainly starting to see a shift in retailers taking a different approach and our March content is aimed at spreading this advice and…

Part-time Project Manager and Support Officer wanted for Insider Trends

We’re looking for a part-time project manager and support officer (combined role) to join our growing team! If you’re methodical, switched on and a fast learner, you have everything you need to do this role. For more information and to apply visit http://www.insider-trends.com/pt-project-manager/ Insider Trends helps large retailers innovate and create world-leading, profitable retail ecosystems. We’ve helped…

retail startups - future of retail

Who are retail’s 26 ecommerce unicorns?

If you thought unicorns were only in fairytales, think again. In business unicorns are private start-up companies that are valued at $1 billion+. Almost as rare as unicorns then? Well maybe not. Venture capital tracking company CB Insights has put together a complete list of global unicorns. While there’s plenty of big names like Uber…

The Best of Insider Trends February 2018

Hello to March and if you’re in the UK, hello to the snow. We hope all of our readers are wrapped up warm! While we’re saying goodbye to February with our best of round-up, read on to find out all about our highlights from the National Retail Federation (NRF) Big Show and all the exciting happenings…

Trainee Retail Trend Forecaster wanted

We’re looking for a new trainee retail trend forecaster to join our growing team! Insider Trends helps large retailers innovate and create world-leading, profitable retail ecosystems. We’re looking for someone keen and ambitious who wants to gain new skills and experience and grow with us. You’ll discover and research the world’s latest innovations in retail,…

Starbucks augmented reality retail innovation

50 best retail initiatives of 2017

Sometimes when looking forward it’s good to take a peek over your shoulder as well. There’s a lot that can be learnt from what’s come before, whether it’s triumphs, mistakes, or hints of what might be the next big thing. With that in mind we’ve rounded-up our 50 favourite retail initiatives of 2017 to set…

Retail Trend Forecaster wanted for Insider Trends

We’re looking for a new retail trend forecaster to join our growing team! Insider Trends helps large retailers innovate and create world-leading, profitable retail ecosystems. We’ve helped Galeries Lafayette, Lindt, Marks & Spencer, Samsung, Chanel, EE, Unilever, L’Oreal, Lego (and many more!) understand what’s coming next in the world of retail and how they can…

IoT - Retail Futures

The Best of Insider Trends 2017

Christmas? Already? That can mean only one thing – it’s time for our annual round-up of all the things we’ve done at Insider Trends HQ over the course of 2017. Over the past twelve months we’ve filled this blog with the best in retail – everything from the best brands, innovators and innovations – all…

Customer Experience - Luxury Brand Store

50 Best Luxury Retail Stores

Image credit: Hedonism Wines   We’ve turned our attention to the world’s most luxurious retail spaces for best-in-class examples of premium store design, and exemplary customer service. From household labels (Louis Vuitton, Dior) to disruptive young upstarts (Shinola Detroit, Mast Brothers) these retail spaces are redefining what it means to create a ‘luxury’ customer experience.…

retail store design

Stop fighting progress: Sergio Mannino on why stores need to stop seeing the internet as the enemy

  Prada, Jessica Simpson, Lexus, Miu Miu – it’s a varied client list, but one that perfectly fits Sergio Mannino Studio’s approach. In founder Sergio Mannino’s own words – ‘a successful design is greater than the sum of its parts’. The New York-based multidisciplinary design firm creates retail spaces, interiors, and even furniture. With more…

Amazon Go - IoT

The best of Insider Trends November 2017

As we start to wind down for the Christmas period, we’re on to the last monthly round-up of the year. December will be a little quieter here at Insider Trends but we’ll certainly still be bringing you one of our most popular posts – our yearly round-up at the end of next month. For now,…

interactive retail brick and mortar store

What can you learn from Lush's retail strategy?

UK-born natural cosmetics brand Lush Cosmetics inhabits two worlds – the fun and the serious. On the one hand the company has managed to make buying, and using, relatively dull, essential items like soap and shampoo fun. On the other it’s a serious campaigner for major ethical issues, from animal testing to the environment, and…

data-driven logistics retail

International logistics for under $5.00? Say Hello to a new way of doing things

Is it time to say hello to a new online shopping concept? The folks behind ‘work-smarter’ office furniture manufacturer Autonomous seem to think so. Its new set-up, Hello, claims to offer high quality products at reasonable prices with one simple delivery option. The company calls it the ‘sweet spot of internet shopping’. So what exactly…

IoT - Retail Futures

25 top uses of the Internet of Things in retail

In retail, the ‘Internet of Things’ (or IoT) is the technology that will drive truly connected, omnichannel experiences. It’s the technology that connects a customer’s mobile to a store window, a sales assistant’s tablet to an e-commerce site, an RFID clothing label to a smart changing room. IoT is the relationship between harnessing detailed volumes…

Retail Sales - Staff Interaction

How to empower your retail staff

Empowering your retail staff equals a better shopping experience. Fact. For all of the advances in technology, when it comes to the physical store it’s your human staff that can make the biggest difference. Customers often choose to come in-store in order to get expert advice from staff, or try out products before they buy.…

Sennheiser - Popup Retail

The best of Insider Trends October 2017

  The clocks going back can only mean one thing, we’re officially on Winter time and that means we’re already writing our October round-up. This month is all about new innovation and from our time at Shoptalk Europe to our interviews with leading experts Carol Spieckerman and Taylor Romero, we’ve pulled out all the guns to…

Arnsdorf - Popup Store

Top 50 Pop-Up Stores

Image courtesy of Arnsdorf     The pop-up shows no signs of abating, and why would it? “Pop-up” has become a 21st century model for retailing, offering agile formats for brands to communicate specialist collections and collaborations. Temporary spaces are used to test new markets and express identity in new ways through installations and partnerships.…

Physical Retail - Retail Strategy

The best of Insider Trends September 2017

Hello October, long time no see! We can’t quite believe that we’re already nearing the end of another year and the Autumn leaves are well and truly here. It’s been quite the year for us here at Insider Trends and we’re still enjoying creating new content for you to help you on your retail journey.…

The Best of Insider Trends August 2017

  It’s time for another round-up from Insider Trends, your favourite time of the month right? Now’s the time to have a read through and catch up on what you might have missed this month. Don’t forget to get in touch if you have something important to say!   Image credit: John Lewis   Retail…

Brick And Mortar Retail - Physical Retail

What is a department store?

The department store is one of the pillars of the retail industry, alongside the high street, shopping malls, independents and more. These large stores sell a wide range of different products, which are organised into different departments or categories. This makes the space easier to navigate and browse. Departments vary from store-to-store, but typically include…

Retail Design - Brick And Mortar Retail

50 best uses of visual merchandising in retail

Whilst retail design sets the stage, visual merchandising is the key to engaging the customer with great product. It’s an art and science that combines ergonomics, lighting, spatial awareness and styling to inspire product handling and upselling. From window displays to in-store set-ups, here’s our edit of 50 best-in-class examples (in no particular order) of…

Insider Trends job retail

General Manager wanted for Insider Trends

We’re looking for a General Manager! Insider Trends helps large retailers innovate and create world-leading, profitable retail ecosystems. We’ve helped Galeries Lafayette, Lindt, Marks & Spencer, Samsung, Chanel, EE, Unilever, L’Oreal, Lego (and many more!) understand what’s coming next in the world of retail and how they can boost profits. We pride ourselves on providing…

blockchain information retail tech

The complete guide to blockchain and retail

It’s almost ten years since you first heard the word ‘blockchain’. Conceived in 2008, the blockchain is among those much talked about new developments, but one that you may not have felt the effects of. Yet. Uptake of this disruptive technology is growing and major brands and tech companies are starting to explore what this…

Apple - Physical Stores

32 things you didn’t know about Apple

Apple’s continuing evolution sees a move away from retail norms. As a company its retail spaces are shifting towards the experiential. Apple is striving to bring together local communities and offer spaces that are both breathtakingly beautiful, with enviable design and magnificent engineering, but also a wealth of educational resource. Is there any better way…

Bungalow 8 - Store Design

The Best of Insider Trends May 2017

  The future of retail is about customer experience and removing pain points, and that is exactly what Insider Trend’s May focus has been on. We’ve scouted out the leaders in retail, bringing the best customer service and providing the ideas for innovative concepts. Keep on reading for the best of Insider Trends May 2017.…

F3G - Store Design

Formula for success – How F3G is using tech to create the retail set-up of the future

F3G were one of the most exciting companies at this year’s NRF. Their omnichannel-enabling digital technology is firmly focused on the retail store of the future. Making firm use of cloud technologies, the company has already proven its worth in helping True Religion take its online business to $50 million.   We spoke to CEO…

Robbies - Retail Space Design

50 Best Concept Stores Worldwide – 2017 Update

We continue to be surprised and inspired by new iterations of the concept store. Whilst a well-worn term, retailers worldwide are constantly rethinking the format. There are five storey department stores with ‘secret’ stockrooms for those in-the-know. There are gallery-stores that refresh with the seasons. Flower shops operate under the guise of a cafe. For…

TIR - Popup Retail

The store where nothing is for sale – why The Inutilious Retailer gave everything away for free

When it comes to unusual retail models, a store that takes no money and gives away its stock is up there. The Inutilious Retailer was the brainchild of Adrian Wilson – part art project, part retail experiment, part retirement plan. With the store having closed its doors last year, we spoke to Wilson about the…

Online Retail - Online Shopping

Retail Trends Factfile 2017: Ecommerce

Amazon now accounts for 26% of all online retail sales in US. (Harvard Business Review, 2017) 58% of UK traders surveyed enable customers to order online for collection in-store. (Internet Retailing UK, 2016) Online sales in the UK (excluding automotive fuel) increased year-on-year by 21.3% in 2016. (ONS, 2016) UK retailers saw a strong end…

Nedap - Tech In Retail Stores

Taking stock – Nedap explain how retail is waking up to RFID

Radio-frequency identification or RFID is not a new technology. But it is a powerful one. As more and more retailers wake up to its capabilities, the potential for inventory control and omnichannel grows. Leading the field is Nedap who has helped major names like River Island harness the benefits of RFID. Director of global sales…

Omnichannel Strategy - Future Retail

Retail Trends Factfile 2017: Omnichannel

Conducting prior online research on the retailer’s own site or sites of other retailers led to 13% greater in-store spending among omnichannel shoppers in the US. (Harvard Business Review, 2017) 91% of US respondents who have picked up an online order in a store rated the experience “excellent” or “good.” (Internet Retailer, 2016) 40% of…

retail smartphones customer experience

Retail Trends Factfile 2017: Mobile

UK retailers saw an increase in online sales through smartphones and tablets up to 31% as more consumers are choosing to purchase via these channels. (KPMG, 2016)   US retail sales through digital channels (including mobile sales) increased by a massive 23% in 2015. (Harvard Business Review, 2017)   Visits to retail websites in the…

BlessBerlin - Retail Interior Design

Home shopping: inside the secret shoppable living space of Bless Berlin

Bless is the ultimate ‘in-the-know’ brand. You’re more likely to hear about it from a friend then a big ad campaign. And if you want to visit its Berlin store then be prepared to first book an appointment, and second find it. Because the Bless Home is no ordinary store, but a fully functional apartment…

Kat Von D Sephora retail design

Well designed: Global agency Sheridan&Co on the secrets of top retail design

As one of the world’s leading retail design agencies, Sheridan&Co has worked on projects for more than 150 top brands. Covering all aspects of retail design, from brand identity to stores, alongside its own engineering and production facilities, the company is in a unique position to provide 360 degree services to its clients.   Chairman…

store design store experience

Top 50 retail initiatives of 2016

While 2016 may have thrown some unexpected curveballs, both in retail and wider world issues, it was also a year of exciting new ideas. From fantastic pop-ups to incredible new tech and some amazing store openings, we’ve rounded-up our 50 favourite retail initiatives in 2016. With each chosen for its influential or inspiring properties, how…

LoS Alexa Pearson Amy Harte

Bright future: Lights of Soho sheds light on its multi-purpose space model

It’s a thriving specialist retail space, art gallery and private member’s club. With its focus on light art, Lights of Soho is somewhat unique among London’s retail offerings, while the multi-purpose nature of its space has given rise to a model that blends art appreciation with creation.   We spoke to Alexa Pearson, Exhibitions Co-ordinator…

Top 50 Retail Tech Start-ups

The Best of Insider Trends 2016

  It’s been another year at Insider Trends HQ and we’ve filled this blog with the best in brands, innovators and upcoming trends. It’s been our busiest yet so here’s to many more trend tours, retail coverage and new openings in 2017! Over the last 12 months we’ve covered everything from five things every retailer…

Simon Liss Omnifi omnichannel strategy

Omnifi’s Simon Liss talks IoT, Physical Web and ‘thin-layer’ in-store tech solutions

In their own words, Omnifi are “independent in-store innovators”. Using clever new technologies like Internet of Things (IoT), sensors and Physical Web beacons, the company helps physical retailers solve store challenges and offer better shopping experiences. Delivering this can include anything from strategy to technical build and design and leveraging in-house innovations, but every project…

In-store retail

5 of Amazon’s most interesting retail patents

  The Amazon name never seems to be far away when talking about innovation in retail. The ecommerce giant has launched some headline-grabbing initiatives in recent months including the Dash Buttons, Dash Replenishment Service and its Amazon Echo home assistant system. Most recently it has unveiled its idea for Amazon Go – a completely new…

Retail Assortment

Is Your Retail Assortment Customer Proof?

  With all of the emphasis on digital transformation, store redesign, presentation techniques etc, omnichannel retailers (in my opinion) sometimes focus too little on the actual product assortment they are selling. This may result in an unnecessary increase in stock and disappointing KPI’s. So how do you know? Is your retail assortment customer proof and…

Top 50 Retail Tech Start-ups

50 Best Retail Tech Startups

  The retail tech startup scene is ever-changing. With new companies popping up all the time, it’s an impossible job to keep track of them all, let alone identify those startups that might cause real disruption in the sector. With this in mind, we’ve pulled together a list of the top 50 retail tech startups…

Retail marketplaces

Retail marketplaces – what you need to know

  With so much choice in the world of online shopping, from products to retailers, certain companies are using retail marketplaces to keep customers coming back to them. A recent report carried out by Mirakl, ChannelAdvisor, and Forrester Consulting “found that marketplaces — when operated effectively — are likely to boost customer loyalty, increase average…

Retail Design

The best of Insider Trends October 2016

  With Halloween now over, it’s certain we’re going to well and truly be plunged into the Christmas spirit from here on in and soon it will be a brand new year for even more retail trends – where has 2016 gone?! We’re even already on to forecasting 2025 in one of our October posts…

Retail strategy

YR Live: this time it’s personal

  Personalisation is a key buzzword for retailers. Yet it can be hard to know how to do this without installing a full tailoring service or an in-house artist in every store! YR Live are a company that have been helping with exactly that since 2008 by providing live printing services for companies like Selfridges,…

Retail Trends

New Retail Trends Speaker Showreel Launched

  The new speaker showreel from our Head of Trends Cate Trotter is now live – check it out:     Cate has spoken all over the world delivering private and public presentations at events such as ‘The Future of Business’ Conference (Oslo), the British Library (London), IFA (Berlin), EPDA ‘The Next Consumer’ Conference (Toulouse)…

travel-retail

Changing the world: Travel Retail Cooperation’s Hannes Koch wants to bring innovation to travel retail

  As the name may suggest, Travel Retail Cooperation is focused on travel retail. The company brings together a network of dedicated specialists and partners focused on retail and brand optimisation. With the aim of creating a long-term profitable travel retail business, Travel Retail Cooperation is keen to improve the customer experience for travellers and…

concept stores

The Best of Insider Trends August 2016

  September is already upon us and the Summer retail experience nearly at an end, meaning it’s time for our monthly update on all things Insider Trends. First off why not check out the latest in London store openings and New York retail offerings? Or how about our round up of the 50 most beautiful…

reinventing

The Retailers Reinventing What A Store Looks Like

Chez Moi – Image credit: Cate Trotter   Online shopping has changed the world of retail a lot. While it’s easy to focus on the negatives when it comes to the impact on physical stores, e-commerce has actually given retailers the opportunity to reinvent what these spaces are. This is because online is very good…

Innovations in Retail

Top 50 Innovations in Retail

Pop-up stores. Magic mirrors. Digital price tags. Are you keeping up with the latest tech trends? Shoppers have access to more information, available at their fingertips 24 hours a day, than ever before. It’s important for you to embrace the digital revolution. You can stay ahead of the game by empowering your customers. Giving them…

design

Green Room – Mike Roberts creates a case for design with a purpose

  Never underestimate the important role design plays in the retail experience. Green Room Design is an award-winning consultancy that helps brands create compelling physical spaces that resonate with customers. We talked to Mike Roberts, Chief Creative Officer of Green Room, about the importance of the customer journey and how technology in design doesn’t have…

brand community

The best of Insider Trends June 2016

  Another busy month for us here at Insider Trends, researching and writing away to ensure we’re bringing you the latest in retail topics and connecting you with the key players inventing the future of retail. Here’s the round-up of expertise from June. “The High Street is dead, it has no future.” One of the…

Loyalty

Point of difference: Ecrebo’s Dr. Hassan Hajji and Phil Smith on why the next phase of loyalty will do away with multiple cards experience

  Specialising in point-of-sale marketing, Ecrebo enables retailers to provide targeted offers and communications to customers right at the till. We spoke to Dr. Hassan Hajji, Ecrebo’s Co-founder & CEO, and Phil Smith, Ecrebo’s Vice President of Sales & Marketing, about redefining loyalty, targeting offers for returns and how the next phase of loyalty will…

Micro Retail

The best of Insider Trends May 2016

  So we’re already nearly half way through the year and it’s been a fantastic first half for the Insider Trends team so far. Exciting news for this month in particular, as we didn’t just touch base on London retail trends. We also rounded up the best of New York retail and we’re pleased to announce…

New York trend tours, New York retail safaris, New York retail trends

The Best of New York Retail Trends – Part 1

Trends in retail look different the world over. As we found out on a recent trip to New York, it’s a very different place to London. New York has an amazing array of personalised and customisable solutions. There’s also a real focus on building communities and offering event space. There are some fantastic high tech…

Omnichannel

What’s the Next Generation of Omnichannel?

  Omnichannel. Like it or not you can’t get away from the latest buzzword. All retail is chasing the truly joined-up continuous experience for customers. An omnichannel strategy brings together all the different ways customers like to shop in a consistent fashion. Brands have been working to seamlessly link up the buying experience across their…

Big Data and the Internet of Things

Insights by Dagmara Lacka of Boldmind on the potential of Big Data and the Internet of Things

Described as “an Internet of Things company delivering smart city solutions”, Boldmind tailors strategies for organisations looking to unlock the wealth of data generated in the city between humans and their machines. Harnessing the potential of big data and the Internet of Things to drive impressive business growth, we talked to Dagmara Lacka, CEO and…

Retail safaris highlighting digital interactive displays and new store concepts

Retail trends for 2016: The year of Hyper Personalisation and Human-Centric Retailing

  “2016 will be the year where retailers’ confidence will catch up with the 21st century” Peter from Dandy Lab   Industry experts predict the biggest retail trends for 2016   Key retail trends for 2016 Hyper Personalisation Human-Centric retailing Mixed-reality systems Mobile focus Customer/User Experience Artificial intelligence Big data   Hyper Personalisation and Human-Centric retailing…

retail trends, future of retail, future of delivery, retail innovation, retail tech, Starship, delivery robots

How smart friendly robots can transform local delivery

  Set up and run by Skype co-founders Ahti Heinla and Janus Friis, Starship Technologies are leading a revolution in local delivery. Introducing “smart, friendly” delivery robots that travel the pavements alongside the general public, they know their location, can navigate pedestrian traffic and leave practically no environmental footprint. We talked to Allan Martinson, Starship’s…

retail tech, tech innovation, tablet shopping, mobile shopping,

Retail Trends Factfile: E-commerce

53% of European sales will be affected by a digital channel. (Forrester, 2015) 21% of European online adults regularly research products online, even though 26% do not regularly buy online. (Forrester, 2015) Online checkouts are still too complicated. As many consumers abandon their shopping because the checkout is too complicated as want to ponder on…

Retail innovation

Retail Trends Factfile: Smartphones

When looking to make a purchase, US consumers use their phones for various aspects. 61% use it to compare prices, 50% use it to research different products, 46% use it to find the nearest store location and 13% use it to make a purchase. (TimeTrade, 2015) More than half of UK retailers (55%) have a…

Hussein Chalayan flagship store design retail trends interview 2016

Hussein Chalayan on his new flagship store, brand values and the importance of offline space

Chalayan is one of the most exciting and innovative contemporary luxury fashion brands. Since his Central Saint Martins graduation collection, which was buried with iron fillings in his garden to create an instant archaeological fashion site, Hussein Chalayan has been known for his theatrical use of technology and design. His Spring/Summer 2016 show featured a shower that…

Fitting Room, Retail tech trends, Future of Retail, Retail, Store Design, Tech, retail innovations, Omnichannel retail, retail trends, retail design

The Future Of The Fitting Room

  According to a study by Accenture, 70% of online clothing sales are returned due to them not fitting. With this in mind, it’s clear that the ability to try on products is an important one. An integral part of anyone’s retail experience is the fitting room, and getting it right, has recently become a…

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The future of retail loyalty schemes

The use of data for personalising offers and customised customer experiences drives loyalty.   Downfall of traditional retail loyalty schemes Customers are the soul of any business and fulfilling their needs is imperative. Even though attracting new customers is crucial, companies must emphasise holding onto existing ones, by creating a loyal relationship between them and…

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The week in retail trends

Happy Friday! What have been this week’s retail trends? Here are just a few of the stories that have been on our radar: Topshop are launching a collection of accessories that’ll incorporate bPay by Barclaycard contactless payment tech (pictured above). Amazon expands its UK grocery offering with the launch of Amazon Pantry for Prime subscribers.…

OfferMoments, Retail tech trends, Future of Retail, Retail, Store Design, Tech, retail innovations, Omnichannel retail, retail trends, retail design

How OfferMoments are making billboards personal

Describing themselves as “two guys in a garage just building something,”Abdul Alim and Shahzad Mughal are the creators of OfferMoments. Introducing itself as “one of the scariest yet exciting things you’ll see in retail,”OfferMoments is a digital billboard that changes in response to an approaching user’s social media and outfit. We talked to Abdul Alim…

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The week in retail trends

Happy Friday! Why not end your week with a browse through some of the retail trends articles that we’ve been reading this week? Lidl opens its “Lidl of the Future” in Northamptonshire (pictured above) Asda is not taking part in the Black Friday sales this year While more personalised services to be launched by Sainsbury’s next year John…

Future of Retail, Retail, Store Design, Tech, retail innovations, Omnichannel retail, retail trends, retail design

Omnichannel vs Multichannel

Image credit: EG Focus   The integration of omnichannel and multichannel marketing in retail has become an essential part of the consumer experience but what are the differences between the two and their benefits, and which brands have mastered the approach?   What is Omnichannel?   Omnichannnel allows customers to seamlessly shop products over multiple…

The week in retail trends

Image source It’s been another busy week in the world of retail. Before you spend your time wading through hundreds of sites, why not read our selection of retail trends links that have taken our fancy this week? Amazon is opening its first physical bookstore. The store in Seattle will apparently “integrate the benefits of…

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Understanding the Modern Retail Consumer

Image credit: Herry Lawford Who is today’s consumer and how do we market to them?  Look around yourself in any Western city centre and you’ll see them en masse. Shops adorn themselves with LED TVs and trendy bespoke interiors to capture their attention. Hundreds of millions of pounds in market research and careers are spent…

topshop, omnichannel, retail marketing, retail innovation, future of retail, Topshop westfield

Why Omnichannel is the elusive Holy Grail of retail – and three retailers who have found it

Image credit: gigijin Omnichannel is the word on every retailer’s lips as devices of all kinds become more and more integrated into the ways of experiencing information around us. A recent study commissioned by Deloitte and Ebay acknowledges that the potential value of omnichannel usage within company sales strategies was worth up to £9bn in 2014 alone. But,…

Amazon prime air, amazon delivery, future of delivery, retail innovation, retail trends,

8 companies shaping the future of delivery

Although, at 83%, overall satisfaction with online shopping is high, satisfaction levels drop to less than 50% when customers are faced with today’s delivery options. Whether it’s delivery date flexibility, the freedom to choose a specified time, the option to reroute packages or whether there’s a green shipping option or not, they’re all getting in…

SUSTAINABLE FASHION INNOVATION: INTERVIEW WITH SOPHIE POSTMA OF RECLAIM BAGS

We’re all trying to do better for our planet, but hot new accessories company Reclaim makes it easy by fusing the recycling of waste products into high fashion items. We spoke to founder Sophie Postma about environmentally ethical fashion, the challenges facing young retail businesses and future projects. Could you explain the concept behind your company briefly?…

retail innovation, retail delivery innovation, delivery innovation, doddle, retail tech, retail innovation,

Delivery innovation: Tim Robinson, Doddle

With the increase in shopping online, the challenge becomes delivering goods in a way that matches this convenience, making delivery innovation one of retail’s hottest topics. We spoke to On the dot last week, but one of the best known options for consumers in the UK is Doddle, recognisable from their distinctive purple stores that can often…

Omnichannel retail, retail, tech, retail innovations, Delivery innovation, retail trends, retail design

Retail Innovation Factfile: Made.com

Retail innovation factfile: What is it? Made.com is an online-only furniture retailer that launched in 2010. The company sells high-end furniture from independent designers for up to 70% less than its competitors. It cuts costs by shipping items direct from the manufacturer to customer and selling online. Items are only manufactured once enough orders build…

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Retail Analytics: Hoxton Analytics interview

For Hoxton Analytics, Big Data is crucial to improving processes and outcomes within the world around us. The problem is, methods for collecting data in the real world are beginning to overstep the boundary of what’s acceptable in terms of customer privacy. As invasive facial recognition and customer location techniques become increasingly popular methods of…

Retail delivery innovation: On The Dot

On the dot is a new challenge to your average delivery service, putting customer convenience as their prime focus. We spoke to Laura-Jayne Winning, Sales and Marketing Manager, about retail delivery innovation and what she thinks differentiates On the dot from other delivery services. What is On the Dot’s vision? Our vision is to give consumers…

new innovation, retail innovations, Omnichannel retail, retail, tech, Delivery innovation, retail trends, retail design

How TrueStart encourages new innovation in retail

TrueStart invest in businesses that they think have strong potential and exciting concepts, combining investment capital with powerful ideas to build strong businesses. One of their most enthusing elements is that they have an investment hub, a space that breeds creativity thanks to its active and productive atmosphere. We spoke to Baz Saidieh, CEO, about…

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Trend Insight: Oisin Lunny of OpenMarket

If you’ve read our fact file, you’ll understand the importance of mobile to retail. One company specialising in helping retailers to use mobile to engage with customers, suppliers and employees is OpenMarket. We spoke with Oisin Lunny, Senior Market Development Manager for OpenMarket, for our latest interview trend insight. Can you describe what OpenMarket does…

Omnichannel retail, retail, tech, retail innovations, Delivery innovation, retail trends, retail design

13 Companies Doing Omnichannel Retail Brilliantly

By Simi A. Mira What is omnichannel retail? “Omnichannel” means solutions that beautifully link up online, offline and mobile shopping. No store is solely offline any more – all offline shopping is influenced by online shopping, whether a brand has an online presence or not. Introduction to omnichannel retail The proliferation of online shopping in the…

Retail Strategy, retail, tech, retail innovations, Delivery innovation, retail trends, retail design

Retail Strategy: Interview with Ometria

Ometria is the go-to company for retailers when it comes to getting a deeper insight into their customers buying habits both online and in-store. We spoke with CEO, Ivan Mazour to get a greater understanding of the marketing automation platform and what he feels are the next trends for retail strategy and promotion. How would…

Join us at INTERLACED in September

This September, the INTERLACED conference brings together the minds, talents, creators and innovators who are shaping the future of fashion through technology. This event will inspire, educate, communicate, as well as showcasing the latest developments in fashion and technology. We’re teaming up with INTERLACED to offer you a discounted package that includes a full-day Insider Trends retail…

Write for Insider Trends

Insider Trends are looking to grow their team of bloggers and researchers. We’re a London-based trends company specialising in retail. We deliver trend tours, talks and events to cutting-edge business clients of all shapes and sizes. We’re looking for writers to interview people are innovators in the retail sector. You can get an idea of…

Ted Baker &Moore retail design Commercial Road London.

Insider Trends: The Best of June

Here’s what you may have missed on the Insider Trends blog this June. Image credit: Ted Baker blog We did a round-up of recent retail openings showcasing London’s retail trends, including permanent ventures such as Pop Brixton and Ted Baker’s lifestyle and accessorises &Moore store, as well as pop-ups including We Built This City and The Basics Store. Our round-up…

Insider Interview: Shoprocket CEO Anthony Gale

Shoprocket CEO Anthony Gale: “The time is over for the closed tech game” Can you explain a little about Shoprocket for us? Over the past 10 years, eCommerce software development has completely stagnated. Solutions are complex and clunky, and as a result, not very user friendly. Shoprocket was built on the premises of delivering eCommerce…

Trend Tours: John Varvatos on Conduit Street

When John Varvatos opened up his first European store in London on Conduit Street, it wasn’t just exciting news for the European fans of his contemporary menswear designs. It was also the design of the interior of the store itself which was a sight to behold. Being the rockstar in the fashion industry, he was…

Holition Open Day

Holition is an award-winning digital creative agency, providing exciting new technologies to retailers. You might have heard of their magic mirrors in San Francisco’s Uniqlo store, or  their holographic fashion show for Dunhill. They opened up their office this week and I went along to have a nosey at some of the most exciting and…

Agender fashion could be the latest trend

At the beginning of last month, renowned department store Selfridges announced its Agender campaign. A project that allows customers to experience shopping in a non-gendered way. Shaking off traditional categories of ‘his’ and ‘hers’, the project could pioneer an entirely new way of shopping. Image credit: Selfridges Selfridges have teamed up with the street style photographer The…

ethical trends in retail

Zady: promoting transparency in fashion production with ‘The Essential Collection’

Zady Pop-Up Shop at LaGuardia Airport in New York City, USA. Image credit: Scott Beale Frequently criticised for prompting over-consumption, the fashion industry is being changed by brands such as Hiut, who are sustainably keeping the denim industry in Cardigan, Wales, alive with ethically sourced jeans, and Kuyichi, the ‘first conscious fashion brand’ and one of…

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Green Giants: Eco-Friendly Businesses

We like to think we’re pretty good at turning off the tap when we’re brushing our teeth, and separating out our papers and our plastics – but what about when you have to think about going green on a much bigger scale? We’ve taken a look at three big businesses and their eco-friendly efforts.  …

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J.Crew Sloane Square x Buglife: A celebration of bees

The launch of J.Crew’s 4,500 square foot store in London’s Sloane Square will also be a celebration of its partnership with Buglife – a charity focused on the conservation and protection of bees and other bugs. A main feature of this collaboration includes a vertical garden designed to “provide the bees with pesticide-free gardens to…

Interview with Location Analytics Experts Viewsy

Viewsy is an exciting and rapidly growing young business, specialising in the area of offline analytics. Online retailers often gain valuable insight into the behaviours of their customers by tracking their movements across the website. This allows them to judge what is popular, how best to improve sales, and a host of other valuable insights…

Interview with Andy Hobsbawm of EVRYTHNG

EVRYTHNG is an exciting new company which deals with the Web of Things and its applications in a retail and commercial environment. The EVRYTHNG Engine makes it easy to assign a unique digital identity to any physical object, allowing businesses and consumers to engage, communicate and form relationships like never before. Here at Insider Trends…

Interview with Tim Williams of YrStore

For the past few months, visitors to the Topman store on London’s busy Oxford Street have been treated to an exciting and innovative new showcase of technology, in the form of interactive touch-screen clothing design. Users can create patterns, upload images and insert text, before trying out their design on the world’s first live digital…

New Shops with a Twist

If you live in or frequently visit London, the chances are that you’ll spot exciting and interesting-looking new shops almost every time that you’re out in the capital. Every month marks the opening of new pop-up stores selling beauty products, fashionable menswear, quirky home furniture and everything in between. However, here at the Insider London…

Recently Opened in London

Here at Insider Trends we’ve been following some of the latest and most exciting additions to the already bustling London retail industry. From beauty to fashion and accessories, we’ve sought out a selection of new stores which are changing the face of the London shopping experience. Which ones would you visit? Dior Beauty Boutique Following…

Future Trends in Sustainability: One Pumpkin

One Pumpkin is a consultancy that helps businesses improve their environmental and social sustainability. Clients include Microsoft, Warner Bros, Reckitt Benckiser and Honeywell. We spoke to Georgina Stevens, One Pumpkin’s Founder and Director, on upcoming sustainability trends.   How would you describe yourself in very simple terms? I help companies future-proof their businesses.  I help them understand environmental and social change and work with them…

Future of Retail: PopAppShop

POPAPPSHOP is a one-stop agency for brands looking to develop pop-up retail spaces. It can provide everything from design and setup to the design and creation of smartphone apps that link the online and offline experience. We spoke to Samara and Michelle Morris,  POPAPPSHOP’s Directors, on their latest work and the retail trends that are on…

Trendsetters: Future of Retail – Jonathan Chippindale, CEO of Holition, on the future of retail technology

  One Monday 18th March, Insider Trends invited 4 retail trendsetters to share their projects and predictions for the future for their ‘Trendsetters: Future of Retail’ evening.   Jonathan Chippindale, CEO of Holition, gave the last presentation of the evening. Holition is a company that delivers interactive digital experiences for luxury brands. Augmented reality, holograms…

Trendsetters: Future of Retail – Mark Collin of Thoughtworks on Agile Retail Development

Insider Trends brought 250 people together for its ‘Trendsetters: Future of Retail’ event at the British Library in London on Monday 18th March. 4 trendsetters presented their most exciting projects and predictions. Mark Collin, Head of Retail Europe at Thoughtworks, describes how large retailers can start to behave more like startups by using agile development processes.…

Trendsetters: Future of Retail – Emma Jones of PopUp Britain

  On Monday 18th March, Insider Trends brought 250 people together for its ‘Trendsetters: Future of Retail’ event at the British Library in London. 4 trendsetters presented their projects and predictions. Emma Jones, Founder of Enterprise Nation and Co-Founder of PopUp Britain, spoke about PopUp Britain’s work, positive effects and achievements. You can watch the whole presentation using…