retail trends, future of retail, future of delivery, retail innovation, retail tech, Starship, delivery robots

How smart friendly robots can transform local delivery

  Set up and run by Skype co-founders Ahti Heinla and Janus Friis, Starship Technologies are leading a revolution in local delivery. Introducing “smart, friendly” delivery robots that travel the pavements alongside the general public, they know their location, can navigate pedestrian traffic and leave practically no environmental footprint. We talked to Allan Martinson, Starship’s…

retail tech, tech innovation, tablet shopping, mobile shopping,

Retail Trends Factfile: E-commerce

53% of European sales will be affected by a digital channel. (Forrester, 2015) 21% of European online adults regularly research products online, even though 26% do not regularly buy online. (Forrester, 2015) Online checkouts are still too complicated. As many consumers abandon their shopping because the checkout is too complicated as want to ponder on…

Retail innovation

Retail Trends Factfile: Smartphones

When looking to make a purchase, US consumers use their phones for various aspects. 61% use it to compare prices, 50% use it to research different products, 46% use it to find the nearest store location and 13% use it to make a purchase. (TimeTrade, 2015) More than half of UK retailers (55%) have a…

Hussein Chalayan flagship store design retail trends interview 2016

Hussein Chalayan on his new flagship store, brand values and the importance of offline space

Chalayan is one of the most exciting and innovative contemporary luxury fashion brands. Since his Central Saint Martins graduation collection, which was buried with iron fillings in his garden to create an instant archaeological fashion site, Hussein Chalayan has been known for his theatrical use of technology and design. His Spring/Summer 2016 show featured a shower that…

Fitting Room, Retail tech trends, Future of Retail, Retail, Store Design, Tech, retail innovations, Omnichannel retail, retail trends, retail design

The Future Of The Fitting Room

  According to a study by Accenture, 70% of online clothing sales are returned due to them not fitting. With this in mind, it’s clear that the ability to try on products is an important one. An integral part of anyone’s retail experience is the fitting room, and getting it right, has recently become a…

Waitrose pick your own, future of retail, retail loyalty, retail trends,

The future of retail loyalty schemes

The use of data for personalising offers and customised customer experiences drives loyalty.   Downfall of traditional retail loyalty schemes Customers are the soul of any business and fulfilling their needs is imperative. Even though attracting new customers is crucial, companies must emphasise holding onto existing ones, by creating a loyal relationship between them and…

retail trends, contactless payment, retail tech, topshop, future of retail

The week in retail trends

Happy Friday! What have been this week’s retail trends? Here are just a few of the stories that have been on our radar: Topshop are launching a collection of accessories that’ll incorporate bPay by Barclaycard contactless payment tech (pictured above). Amazon expands its UK grocery offering with the launch of Amazon Pantry for Prime subscribers.…

OfferMoments, Retail tech trends, Future of Retail, Retail, Store Design, Tech, retail innovations, Omnichannel retail, retail trends, retail design

How OfferMoments are making billboards personal

Describing themselves as “two guys in a garage just building something,”Abdul Alim and Shahzad Mughal are the creators of OfferMoments. Introducing itself as “one of the scariest yet exciting things you’ll see in retail,”OfferMoments is a digital billboard that changes in response to an approaching user’s social media and outfit. We talked to Abdul Alim…

retail trends, rushden lidl, future of retail, lidl of the future

The week in retail trends

Happy Friday! Why not end your week with a browse through some of the retail trends articles that we’ve been reading this week? Lidl opens its “Lidl of the Future” in Northamptonshire (pictured above) Asda is not taking part in the Black Friday sales this year While more personalised services to be launched by Sainsbury’s next year John…

Future of Retail, Retail, Store Design, Tech, retail innovations, Omnichannel retail, retail trends, retail design

Omnichannel vs Multichannel

Image credit: EG Focus   The integration of omnichannel and multichannel marketing in retail has become an essential part of the consumer experience but what are the differences between the two and their benefits, and which brands have mastered the approach?   What is Omnichannel?   Omnichannnel allows customers to seamlessly shop products over multiple…

retail openings November 2015, Starbucks, pop-up, retail openings, retail, Dior, pop-ups, visual merchandising,

London retail openings November 2015

Image Source   November is providing an eclectic mix of retail openings from future-focused coffee stores and fashion forward concepts to the charity sector reaching out to a new market. Check out the best of London retail openings November 2015. The best new permanent retail openings November 2015 Starbucks Digital Concept Store Fancy an alternate…

The week in retail trends

Image source It’s been another busy week in the world of retail. Before you spend your time wading through hundreds of sites, why not read our selection of retail trends links that have taken our fancy this week? Amazon is opening its first physical bookstore. The store in Seattle will apparently “integrate the benefits of…

modern retail consumers, westfield, retail trends, retail tribes, future of retail

Understanding the Modern Retail Consumer

Image credit: Herry Lawford Who is today’s consumer and how do we market to them?  Look around yourself in any Western city centre and you’ll see them en masse. Shops adorn themselves with LED TVs and trendy bespoke interiors to capture their attention. Hundreds of millions of pounds in market research and careers are spent…

future of retail and wearable tech, apple watch, wearable tech, retail tech, retail trends, internet of things

The future of retail and wearable tech

Image credit: LWYang Although definitive sales figures for the Apple Watch haven’t been released, disclosures made by the company this week reveal that the product has reached more than $1.69 billion in sales. Not only that, a recent report by technology researchers Gartner have forecasted shipments of health and fitness wearables to reach 91.3 million…

topshop, omnichannel, retail marketing, retail innovation, future of retail, Topshop westfield

Why Omnichannel is the elusive Holy Grail of retail – and three retailers who have found it

Image credit: gigijin Omnichannel is the word on every retailer’s lips as devices of all kinds become more and more integrated into the ways of experiencing information around us. A recent study commissioned by Deloitte and Ebay acknowledges that the potential value of omnichannel usage within company sales strategies was worth up to £9bn in 2014 alone. But,…

Amazon prime air, amazon delivery, future of delivery, retail innovation, retail trends,

8 companies shaping the future of delivery

Although, at 83%, overall satisfaction with online shopping is high, satisfaction levels drop to less than 50% when customers are faced with today’s delivery options. Whether it’s delivery date flexibility, the freedom to choose a specified time, the option to reroute packages or whether there’s a green shipping option or not, they’re all getting in…

5 companies changing social shopping

As mentioned in the Future of Retail event, the influence on social media channels on retail was somewhat inevitable. Not only do social networks such as Facebook want to make us shop, retailers are trying to create their own networks that will influence potential customers to buy. Social shopping combines product sharing and consumer influence…

ebay's wear time, retail analytics, changing room, future of retail, retail innovation,

Ebay’s wear time as a metric of buying intent

  Image credit: Pimthida What is eBay’s wear time? As CloudTags chart customer’s browsing as a measure of their intent to buy, we were interested to see that eBay’s “wear time as a metric of buying intent” was patented earlier this year – another subtle method of looking at the way at customer moves around a store – specifically…

google cardboard, retail trends, augmented reality in retail, retail innovation, future of retail, retail tech

Virtual and Augmented Reality in Retail

Google cardboard. Image credit: Maurizio Pesce Imagine being transported to your favourite store while staying in the comfort of your own home. Trying on jewellery without it physically being there. Or being able to see exactly how a new sofa would look within your living room. Oculus Rift and other Virtual Reality (VR) headsets expected…

shutl, retail innovation, delivery innovation, delivery innovators, retail delivery, retail trends, retail interviews,

Delivery innovators Shutl

Shutl have been delivery innovators since 2009. With their fastest delivery time standing at just under an impressive 14 minutes, Shutl gives people complete control over their deliveries and the opportunity to send and receive packages locally in as little as 90 minutes, or choose a convenient 1-hour time slot. We talked to Shutl’s Head…

nimber, retail delivery, future of delivery innovation, retail trends, delivery innovation,

The Future of Delivery: Nimber

What does the future of delivery look like? One answer is Nimber, a community delivery service that matches people who need to send something with someone going that way, anyway. With an ethos that’s convenient, cost-effective and sustainable, we discuss the delivery market, its future and how Nimber fits seamlessly into all of it with…

Practicology, retail trends, retail consultancy, retail tech, retail innovation,

Practicology: how retailers can help retailers help their customers

Based in London and Sydney, Practicology are a strategic multichannel consultancy, focusing on enhancing retail experiences through the use of digital technology, whether it’s online, in-store, or both. Their numerous high profile clients include Ted Baker, Selfridges and House of Fraser. We caught up with Nupur Manchanda, the Chief Operating Officer, to find out more about the work…

SUSTAINABLE FASHION INNOVATION: INTERVIEW WITH SOPHIE POSTMA OF RECLAIM BAGS

We’re all trying to do better for our planet, but hot new accessories company Reclaim makes it easy by fusing the recycling of waste products into high fashion items. We spoke to founder Sophie Postma about environmentally ethical fashion, the challenges facing young retail businesses and future projects. Could you explain the concept behind your company briefly?…

retail innovation, retail delivery innovation, delivery innovation, doddle, retail tech, retail innovation,

Delivery innovation: Tim Robinson, Doddle

With the increase in shopping online, the challenge becomes delivering goods in a way that matches this convenience, making delivery innovation one of retail’s hottest topics. We spoke to On the dot last week, but one of the best known options for consumers in the UK is Doddle, recognisable from their distinctive purple stores that can often…

Omnichannel retail, retail, tech, retail innovations, Delivery innovation, retail trends, retail design

Retail Innovation Factfile: Made.com

Retail innovation factfile: What is it? Made.com is an online-only furniture retailer that launched in 2010. The company sells high-end furniture from independent designers for up to 70% less than its competitors. It cuts costs by shipping items direct from the manufacturer to customer and selling online. Items are only manufactured once enough orders build…

hoxton analytics, retail analytics, tech, retail, retail innovation, customer demographics, tech, retail interviews, retail trends

Retail Analytics: Hoxton Analytics interview

For Hoxton Analytics, Big Data is crucial to improving processes and outcomes within the world around us. The problem is, methods for collecting data in the real world are beginning to overstep the boundary of what’s acceptable in terms of customer privacy. As invasive facial recognition and customer location techniques become increasingly popular methods of…

Retail delivery innovation: On The Dot

On the dot is a new challenge to your average delivery service, putting customer convenience as their prime focus. We spoke to Laura-Jayne Winning, Sales and Marketing Manager, about retail delivery innovation and what she thinks differentiates On the dot from other delivery services. What is On the Dot’s vision? Our vision is to give consumers…

new innovation, retail innovations, Omnichannel retail, retail, tech, Delivery innovation, retail trends, retail design

How TrueStart encourages new innovation in retail

TrueStart invest in businesses that they think have strong potential and exciting concepts, combining investment capital with powerful ideas to build strong businesses. One of their most enthusing elements is that they have an investment hub, a space that breeds creativity thanks to its active and productive atmosphere. We spoke to Baz Saidieh, CEO, about…

trend strategy, openmarket, mobile retail, omnichannel retail, retail innovation, retail trends, retail trends in tech

Trend Insight: Oisin Lunny of OpenMarket

If you’ve read our fact file, you’ll understand the importance of mobile to retail. One company specialising in helping retailers to use mobile to engage with customers, suppliers and employees is OpenMarket. We spoke with Oisin Lunny, Senior Market Development Manager for OpenMarket, for our latest interview trend insight. Can you describe what OpenMarket does…

Omnichannel retail, retail, tech, retail innovations, Delivery innovation, retail trends, retail design

13 Companies Doing Omnichannel Retail Brilliantly

By Simi A. Mira What is omnichannel retail? “Omnichannel” means solutions that beautifully link up online, offline and mobile shopping. No store is solely offline any more – all offline shopping is influenced by online shopping, whether a brand has an online presence or not. Introduction to omnichannel retail The proliferation of online shopping in the…

Retail Strategy, retail, tech, retail innovations, Delivery innovation, retail trends, retail design

Retail Strategy: Interview with Ometria

Ometria is the go-to company for retailers when it comes to getting a deeper insight into their customers buying habits both online and in-store. We spoke with CEO, Ivan Mazour to get a greater understanding of the marketing automation platform and what he feels are the next trends for retail strategy and promotion. How would…

Join us at INTERLACED in September

This September, the INTERLACED conference brings together the minds, talents, creators and innovators who are shaping the future of fashion through technology. This event will inspire, educate, communicate, as well as showcasing the latest developments in fashion and technology. We’re teaming up with INTERLACED to offer you a discounted package that includes a full-day Insider Trends retail…

localz, retail trends, technology trends in business, retail innovation, john lewis

Insider Interview: Localz

We met Martijn Verbree, Director Europe, and Tim Andrew, the CEO and Co-Founder, of Localz at their offices on Tottenham Court Road. Tell us about Localz. We help large companies use location. We help them understand where their phones are and what they’re next to in the real world. They can then use that knowledge…

retail trends, retail design,trend tours, london retail, retail innovation,tech, ticked, Powatag

INSIDER INTERVIEW: DAN WAGNER OF POWA

We spoke to Dan Wagner of Powa about their bold and ambitious plans to change the way we shop, and their “revolutionary” Powatag. Can you describe what Powa does in a nutshell? Powa has three products. One is an ecommerce platform that allows retailers to sell products online. The second is a platform made up…

Insider Interview: Kristina Dimitrova of INTERLACED

Interested in fashion and tech? So are we, and so are INTERLACED – a company that aims to connect the people and organisations shaping the future of fashion. Ahead of the first INTERLACED 2015 event, taking place on 3 September, we spoke to INTERLACED founder and CEO Kristina Dimitrova to find out more. **Attending the INTERLACED event? Insider Trends are working…

Write for Insider Trends

Insider Trends are looking to grow their team of bloggers and researchers. We’re a London-based trends company specialising in retail. We deliver trend tours, talks and events to cutting-edge business clients of all shapes and sizes. We’re looking for writers to interview people are innovators in the retail sector. You can get an idea of…

Ted Baker &Moore retail design Commercial Road London.

Insider Trends: The Best of June

Here’s what you may have missed on the Insider Trends blog this June. Image credit: Ted Baker blog We did a round-up of recent retail openings showcasing London’s retail trends, including permanent ventures such as Pop Brixton and Ted Baker’s lifestyle and accessorises &Moore store, as well as pop-ups including We Built This City and The Basics Store. Our round-up…

Insider Interview: Shoprocket CEO Anthony Gale

Shoprocket CEO Anthony Gale: “The time is over for the closed tech game” Can you explain a little about Shoprocket for us? Over the past 10 years, eCommerce software development has completely stagnated. Solutions are complex and clunky, and as a result, not very user friendly. Shoprocket was built on the premises of delivering eCommerce…

A chat with Michael Langguth, Cofounder of Poq

Michael Langguth, Cofounder of Poq, image credit: Misha Terrett We spoke to Michael Langguth, co-founder of Poq (as described on their website “rocket fuel for retail”) at Heron Tower, London. Our favourite first question: how could you explain what Poq does in a way our grandmother could understand? Michael explains they “help retailers to engage with…

Qudini logo

Insider Interview: Qudini CEO Imogen Wethered

  In the latest of our series of interviews with innovators in retail, we spoke to Imogen Wethered, CEO of Qudini, about her company and future retail trends. How would you explain Qudini in a way my grandmother would understand? It’s a queuing management system – a digital version of all those times you would take…

Made.Com Charing Cross Road the Ultimate in Retail Design

Made.com are known for how they’ve shaken-up the traditional British furniture market. Although the online retail company previously restricted their physical presence to a tucked-way showroom, they’ve made a bold statement with an opening of a flagship store on London’s Charing Cross Road,a short walk from Tottenham Court Road (the heart of capital’s furniture district).…

Trend Tours: John Varvatos on Conduit Street

When John Varvatos opened up his first European store in London on Conduit Street, it wasn’t just exciting news for the European fans of his contemporary menswear designs. It was also the design of the interior of the store itself which was a sight to behold. Being the rockstar in the fashion industry, he was…

Holition Open Day

Holition is an award-winning digital creative agency, providing exciting new technologies to retailers. You might have heard of their magic mirrors in San Francisco’s Uniqlo store, or  their holographic fashion show for Dunhill. They opened up their office this week and I went along to have a nosey at some of the most exciting and…

Agender fashion could be the latest trend

At the beginning of last month, renowned department store Selfridges announced its Agender campaign. A project that allows customers to experience shopping in a non-gendered way. Shaking off traditional categories of ‘his’ and ‘hers’, the project could pioneer an entirely new way of shopping. Image credit: Selfridges Selfridges have teamed up with the street style photographer The…

How Retailers are meeting the demands of ‘connected consumers’ with Assistive Consumer Technology

Image Credit: Mya Gallery Wanting to get your head around the new generation of digital retail technology? To help simplify, it can be broken down into three categories: 1. Assistive Consumer Technology (ACT): helping customers to shop smarter. 2. Assistive Retailer technology (ART): helping retailers to sell smarter. 3. Retailtainment: technology to enhance the instore experience.…

Braun SK 4 Record Player

Brand Focus: Braun’s legacy

In the retail enterprise, design maybe be more relevant today than it ever was. Huge global brands like Apple, MUJI and IKEA, to name a few, are known for making design a mantra in their brand’s ethos – it seems to be working beautifully. However, it’s not something new, but an adaption of older principles…

ethical trends in retail

Zady: promoting transparency in fashion production with ‘The Essential Collection’

Zady Pop-Up Shop at LaGuardia Airport in New York City, USA. Image credit: Scott Beale Frequently criticised for prompting over-consumption, the fashion industry is being changed by brands such as Hiut, who are sustainably keeping the denim industry in Cardigan, Wales, alive with ethically sourced jeans, and Kuyichi, the ‘first conscious fashion brand’ and one of…