Omnichannel Strategy - Future Retail

Retail Trends Factfile 2017: Omnichannel

Conducting prior online research on the retailer’s own site or sites of other retailers led to 13% greater in-store spending among omnichannel shoppers in the US. (Harvard Business Review, 2017) 91% of US respondents who have picked up an online order in a store rated the experience “excellent” or “good.” (Internet Retailer, 2016) 40% of…